Veteran Families Case Manager

Overview

Chestnut Health Systems is actively seeking a committed Supportive Services for Veteran Families (SSVF) Case Manager to join our team. This pivotal role entails providing crucial support and guidance to veterans and their families, ensuring access to vital resources and services. As an SSVF Case Manager, you will play a fundamental role in fostering stability and promoting well‑being within our veteran community across multiple regions, while facilitating essential connections with necessary services.

Anticipated starting pay: $44,400 – $50,575 annual salary. Base pay is determined by job‑related qualifications, skills, education, experience, local market conditions, and internal equity.

• Ensure accurate data entry, update SSVF databases, and adhere to program and Veteran Administration policies.
• Directly provide services identified in the Housing Stability Plan, ensuring they are veteran‑driven and align with program requirements.
• Advocate for the recovery model of treatment, striving for trauma‑informed care, empowerment, and respect.
• Facilitate outreach, referral linkage, and advocacy for recommended community resources to ensure veterans and their support systems have access to essential services.
• Foster positive interactions within Chestnut and the community to maintain a favorable program reputation.
• Participate actively in meetings, program development, and offer necessary support to team members when required.
• Provide consultation to Chestnut staff, community providers, families, or others regarding referrals and progress made by veterans.
• Attend various events, such as Veteran Fairs, job fairs, and conduct street outreach to locate and assist eligible veterans.
• Ensure the accuracy and maintenance of SSVF Veteran Charts, advocate for housing sustainability, assume leadership roles as assigned, and promote Chestnut’s culture of customer‑service excellence.
• Maintain confidentiality of all organizational information gained while performing job responsibilities.

• Minimum of a high school diploma with 15 years’ experience in human services, health care, or military service, or a combination thereof.
• Bachelor’s degree in a related field with 10 years of relevant experience or a Master’s degree in a related area.
• Preference given to military veterans of service or spouses/other immediate family members of military veterans.
• Basic computer skills including MS Word, Excel, Outlook, Adobe Acrobat, and EMR experience.
• Valid driver’s license, private automobile insurance, and insurability.
• Ability to obtain DCFS CANTS Child Abuse Clearance.

EOE – Minorities/Females/Veterans/Disabled. Chestnut welcomes applications from qualified individuals with recovery experience.