Department Specialist - Public Works

Summary

Performs specialized clerical duties to maintain and process records and forms in direct support of departmental programs; answers varied questions regarding departmental policies, procedures and services; does related work as required. An employee in this classification performs specialized clerical functions. Although an incumbent will perform many of the same duties as a Department Assistant, they are also responsible for handling clerical functions requiring a specific knowledge of the departmental operations, policies, procedures, terminology and governing laws.

An employee in this classification will be required to utilize discretion and judgment in the application of departmental guidelines and governing laws and regulations to perform assigned tasks. Work is performed under supervision with little or no instruction as to manner of performance. Supervision is not normally a responsibility of positions in this classification.

• Organizes files and catalogs materials.
• Gathers data, posts, sorts, checks and maintains records; receipts money.
• Operates computer to access/update various files and programs; runs/prepares a variety of reports.
• Types forms, letters, memos, reports and file cards; makes copies.
• Records information on various forms and documents.
• Provides assistance to and gathers information from the general public in completing and processing required forms and/or to complete department-related functions.
• Answers questions and composes correspondence regarding departmental policies, procedures and services.
• Handles dissatisfied individuals by identifying questions, problems and offering assistance.
• Assembles or compiles a variety of data from various records for incorporation into reports.
• Performs moderately complex mathematical computations such as percentages and interest to complete assignments.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Considerable knowledge of different filing systems including alphabetical, numerical and chronological; business English, spelling and punctuation; general office practices and procedures; recordkeeping. Some knowledge of the operations, policies, terminology and governing laws of the assigned department.

Excellent public relations skills and ability to remain calm, professional and friendly in adverse situations.

High school graduation or equivalency; and two years of experience performing clerical work, preferably including experience and/or training in the operation of the particular assigned department; or any satisfactory combination of experience and training which demonstrates the knowledge, skills and ability to perform the above described duties.

Those employed in this position may be subject to pre-employment drug testing and a background investigation, including but not limited to criminal background investigation. Conviction of a crime will not necessarily disqualify an individual for this classification.