Customer Service Representative

EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other characteristic protected by law.

If you are an individual with a disability and require reasonable accommodation to complete the application process, please call .

Evergreen Federal Bank is seeking talented individuals who believe in offering exceptional customer service and enjoy making a positive difference in the community where they live. Celebrating over 90 years of operation, our institution has provided many stable careers. We offer competitive pay and a community‑centric culture. We are currently accepting applications for a Customer Service Rep in our Grants Pass Headquarters location.

Wage: $18 - $19.50 per hour, depending on experience.

The primary function of this position is to provide superior customer service to Evergreen customers while assisting in transactions such as deposits, withdrawals, transfers, and loan payments, and includes the following:

• Promptly greet customers and build rapport in person or by telephone in a friendly and professional manner.
• Identify issues and offer solutions that help customers experience the most convenient banking possible.
• Process all monetary transactions for customers (e.g., deposits, withdrawals, loan payments, retirement transactions, check cashing, savings bonds, cashier's checks, money orders, etc.) within standards for accuracy of no more than 6 occurrences per month.
• Adhere to bank policy, compliance, procedures and limits to assure accurate cash handling, maintain proper security of cash drawer and assigned keys and keep work areas clean at the end of the business day, and complete balancing of teller cash drawer within a 15‑minute time period.
• Maintain a balancing standard of no more than a maximum of $400.00 in annual rolling cash outages.
• Exercise independent judgment while working with established check cashing guidelines.
• Initiate outgoing domestic and international wires.
• Be knowledgeable of and adhere to all security procedures.
• Complete requests and assignments as provided by management.
• Consistently arrive to work and return from breaks at scheduled times.
• Attend meetings as requested.
• Provide occasional coverage for reception desk duties (phones, mail run, sorting incoming mail, vendor check‑ins, direct customer traffic, etc.) when necessary; new hires will have 3‑6 months to become proficient.
• Adhere to the Bank’s CIP, BSA and related security procedures to ensure bank compliance in your area of responsibility. Accurately complete CTR and monetary instrument reporting when necessary and in a timely manner.
• May be required to possess an Oregon State Notary License.
• Open basic consumer accounts and perform account maintenance as necessary.
• Accurately complete weekly incoming and outgoing cash shipments in dual custody, order vault cash within branch limits, and balance vault cash at end of day under dual custody.
• May be assigned as branch trainer or mentor for new CSRs.

• Thorough understanding of deposit products and bank services.
• Satisfactory communication (written and oral) and organizational skills.
• Satisfactory interpersonal skills and ability to develop rapport with people.
• Ability to work within and foster a team environment.
• Must be able to provide excellent customer service.
• Maintain a professional image.

• Previous banking or strong customer service and cash‑handling experience preferred.
• Strong computer navigation skills.

• Must be able to remain in a stationary position for prolonged periods.
• Be able to move about the office to access file cabinets, office machinery, etc.
• Be able to move/transport up to 30 lbs.
• Operate a computer and other office machinery such as calculator, copy machine, printer, scanner and other standard office equipment.
• The work is performed in an indoor, climate‑controlled environment.

Candidates must be able to complete all essential functions and physical requirements of the job with or without a reasonable accommodation.

This position is currently accepting applications.