Telecommunicator II; Dispatcher

Are you amazing? Are you energized helping people and being a strong team member? If this is YOU
, then join our 9-1-1 Dispatcher Team. We are looking for team members to serve our community. The team is supportive and compassionate and is ready to teach new team members. The job can be stressful and fast paced and that is why we embrace and foster a team built on support and compassion. Our culture is designed to grow and foster long careers, as well as provide exceptional community service.

Telecommunicators/9-1-1 Dispatchers are skilled at multi-tasking, typing a minimum of 40 wpm, and speaking clearly while working under pressure. Dispatchers put their heart into serving citizens during some of their most challenging times.

Successful applicants will have strong keyboarding skills, outstanding interpersonal and judgment skills and the ability to multi-task during intense situations and high volume workloads. Incumbents are responsible for answering emergency 9-1-1 and non-emergency telephone calls and directing appropriate and timely resources. Responsibilities include prioritizing calls, tracking unit status, and dispatching police, fire and/or EMS personnel to calls for service.

• 911 Dispatchers receive full-family medical for about $193 per month in premiums, PERS retirement with the City contributing the employer and employee portion of contributions, health reimbursement account, life insurance and long term disability.

Check out this video of our Dispatchers:

Our Police Department is a 24-7 operation and all candidates will be required to work nights, weekends, rotating shifts and holidays.

The City of Grants Pass is a High Performance Organization that has a well-defined Mission, Vision and Values which provides the framework for our organizational culture.

We believe that the best solutions come from empowered teams with the knowledge and shared vision of the community's goals. We promote a legacy of excellence through a culture of trust, collaboration, and encouragement of personal growth and the celebration of our achievements. We seek to attract adaptable, creative and motivated individuals who share our community pride and dedication to exceptional public service.

If you are an individual who appreciates a working team environment, which focuses on trust, crucial communications, commitment, accountability and results, then the City of Grants Pass may be a great place for you!

A High School Diploma or GED and one year of customer service experience, including the use of computers is required; public safety experience is preferred; or an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed in the job description.

A complete listing of duties can be reviewed in the Dispatcher job description.

• Law Enforcement Data System Certificate within 60 days of appointment
• First Aid/CPR Certificate within one year of appointment
• Basic Telecommunications Certificate within one year of appointment
• Emergency Medical Dispatch Certificate within one year of appointment
• Certification of 40 words per minute with a minimum 95% accuracy keyboarding skills

• Associates Degree - 2.5%
• Bachelor Degree - 5.0%
• Second Language - 1.25%
• DPSST Intermediate Certificate - 2.50%
• DPSST Advanced Certificate - 3.00%

Note:

Associates Degree is not cumulative.

The ranking and selection of applicants to proceed in the process includes: experience and knowledge, education, responses to supplemental questionnaire, submission of required materials and meeting minimum qualifications and special qualifications of the position. The initial process may include oral interviews and skills testing. Final selection…