Patient Access Representative- Emergency Department

Patient Access Representative
- Emergency Department

Additional Position Details: FTE: 0.500000 | Part Time | 20 hours per week | Primarily Saturday and Sunday/ (6am-4:30pm)

For this role, we will consider candidates at either the Patient Access Rep 1 or Patient Access Rep 2 level. Requirements and wages for each level are noted below.

Starting Wage:

PAR1- $18.09-$24.88 per hour, depending on experience

PAR2- $19.27-$26.49 per hour, depending on experience

The Emergency Department Patient Access Representative (PAR) provides customer service coverage in the emergency department locations of Asante. This role assumes the responsibility for the successful financial outcomes of all patient services. Under the general supervision of the Patient Access Supervisor, this position performs imperative duties, including but not limited to appointment scheduling, registration, insurance verification, telephone coverage, data entry, filing protected health information (PHI), patient referrals, and point-of-service collections, while maintaining patient relations, customer satisfaction, and Asante's financial solvency.

This role is also responsible for thoroughly and accurately describing the various compliance and regulatory documents that Asante is required to present to patients.

In addition to core responsibilities, this role ensures the timely and accurate delivery of Important Medicare Messages (IMM) and Medicare Outpatient Observation Notices (MOON) to hospital patients. This function requires working independently with strong attention to detail, sound judgment, and strict adherence to Medicare regulatory requirements. It also plays a key role in organizational compliance and is subject to routine leadership review and annual DNV audits.

Required experience for the ED Patient Access Rep 1 level:

• Previous patient registration experience - OR - related customer service, administrative, and/or data entry experience.

Required experience for the ED Patient Access Rep 2 level:

• Minimum 1 year of experience with 2080 fulfilled hours in the Patient Access Rep level 1 role or equivalent.

Preferred Certifications

• Certified Healthcare Access Associate through the National Association of Healthcare Access Management is preferred for both levels.

We offer a comprehensive Total Rewards package designed to support your well-being and professional growth, including:

• Competitive Pay:
  Hourly and salaried positions earn market-based compensation. Managers and above are eligible for incentive bonuses.
• Health & Wellness:
  Medical, dental, and vision coverage for part-time and above employees and their eligible dependents beginning within 30 days of hire.
• Retirement Savings:
  Employer-sponsored retirement plan with company contribution and match.
• Paid Time Off:
  Generous ETO for part-time and above employees.
• Professional Development:
  Continue to enhance your education through our tuition reimbursement and tuition repayment program
• Additional Benefits:
  Life insurance, disability coverage, and employee assistance programs.

At Asante, we are guided by our values:

Excellence - Respect - Honesty - Service - Teamwork

Asante is proud to be an Equal Opportunity Employer. We are committed to creating a diverse and inclusive workplace and to employing and advancing qualified individuals of all backgrounds, including women, minorities, individuals with disabilities, and protected veterans.