Practice Operations Specialist

Practice Operations Specialist

All Care Health Headquarters, Grants Pass, OR, US

Salary Range: $20.00 To $27.00 Hourly

Requisition

Practice Operations Specialist (Provider Services Department) — Supports eHealth, provider training, value‑based care, and credentialing within Practice Operations.

The role is hands‑on, detail‑oriented, and serves as a key resource for Veradigm‑supported practices by providing EHR training, workflow optimization, troubleshooting assistance, and user guidance to providers and staff. Supports MSO Value‑Based Care programs through chart review and charge scrubbing to promote quality measure performance and gap closure. Assists with provider enrollment, credentialing, and collaborates with Revenue Cycle Management, eHealth, and other departments.

• Coordinate and deliver Veradigm EHR and Practice Management training for providers and staff, including onboarding, refresher training, workflow optimization, and new features.
• Provide user support for Veradigm systems; assist with workflow questions, navigation, troubleshooting, and escalation of technical issues.
• Optimize EHR workflows to improve efficiency, documentation quality, and user satisfaction.
• Develop, update, and maintain training materials, user guides, workflows, and standard operating procedures related to Veradigm systems and eHealth services.
• Perform MSO Value‑Based Care chart reviews and charge scrubbing to support quality measure capture, coding accuracy, reimbursement opportunities, and gap closure.
• Review documentation and charges to identify opportunities for improved quality reporting and value‑based care performance.
• Collaborate with providers, clinic staff, Revenue Cycle Management, and eHealth teams to support quality and value‑based care initiatives.
• Assist Revenue Cycle Management staff with workflow support and issue resolution related to provider documentation, workflows, and EHR processes.
• Assist with provider enrollment, credentialing, recredentialing, and revalidation with commercial, Medicare, Medicaid, and other payer organizations.
• Maintain accurate provider records and documentation within credentialing, enrollment, and regulatory systems.
• Support implementation of EHR enhancements, workflow improvements, and operational initiatives for provider and staff use of technology.
• Ensure compliance with HIPAA, CMS, payer, and organizational requirements.
• Travel periodically to provider offices for onsite training, workflow support, and implementation assistance.
• Draft reports, training documentation, communications, and educational materials as needed.
• Maintain organized and secure electronic and physical records in accordance with organizational policies.
• Maintain punctual, regular, and predictable attendance.
• Work collaboratively as part of a team and respond to leadership direction.
• Meet all required training including Relias Learning Module System (LMS) modules.
• Perform other duties as assigned.

• On‑call responsibilities:
  None.
• Supervisory responsibilities:
  
  None.

• May require use of personal vehicle for local travel (subject to mileage reimbursement).
• May require use of personal cell phone (cell phone stipend applicable).

Ability to perform essential job duties with or without reasonable accommodation. Representative knowledge, skills, or abilities required are listed below and reasonable accommodations may be made to enable individuals with disabilities to perform essential duties.

• Associate degree in Healthcare Administration, Health Information Management, Business Administration, Medical Office Administration, Healthcare Technology, or related field.
• Equivalent combination of education and relevant healthcare operations experience may be considered.

• One (1) year of experience working in a healthcare, medical office, provider services, healthcare technology, credentialing, revenue cycle, or related environment required.
• Preferred:
  Two (2) or more years of experience in one or more of the following:
  • Electronic Health Record (EHR) systems support, training, or implementation.
  • Medical practice…