Referral Coordinator

Referral Coordinator

Location:

Grants Pass, Oregon. All Care Health offers competitive wages, an excellent benefits package including affordable healthcare, 401k retirement, wellness programs, and flexible schedule options.

This position is responsible for managing and coordinating outside specialty appointments requested to ensure continued continuity of patient care in a timely and professional manner. The coordinator works closely with area hospitals, ancillary departments, specialty physicians, nursing facilities, patient families, and the general public.

• Manage and coordinate all medical referrals through the Electronic Health Record system.
• Communicate directly with patients and participants, building rapport and providing information.
• Process insurance referrals and maintain accurate documentation on each authorization.
• Maintain communication with key insurance companies to ensure referrals are completed and followed up per requirements.
• Schedule patients for appointments and update demographic information in the EHR system.
• Triage patients for same‑day appointments, recording vital signs and medication lists.
• Handle phone triage of patients calling with non‑medical concerns.
• Arrange referrals, prior authorizations, labs, studies, and professional contacts as directed by MD and NP staff.
• Collect co‑pays when necessary and maintain accurate billing information.
• Ensure rooms and equipment are kept clean and maintain laboratory equipment as needed.
• Cover and fill in for staff members as required to maintain office workflow.
• Maintain effective communication with patients, co‑workers, and supervisor.
• Maintain punctual, regular and predictable attendance.
• Work collaboratively in a team environment with a spirit of cooperation and respect.
• Adhere to all required training, including Relias Learning Module System (LMS).
• Perform other duties as assigned.

• High School diploma or GED equivalent with a minimum of 2 years of medical office experience, including prior referral experience.
• Insurance medical billing and coding experience (preferred).
• Coursework in medical terminology (preferred).
• Strong communication skills with patients, staff, and external partners.
• Ability to work independently and as part of a team.
• Knowledge of insurance processes and electronic referral systems.
• Ability to handle confidential information in accordance with HIPAA.
• Basic computer proficiency, including email, database entry, and data retrieval.

• Ability to lift and/or move up to 10 pounds.
• Ability to read, write, and speak in English; basic math skills.
• Proficiency with EHR systems and standard office software.

Monday–Friday 8:00 AM‑5:00 PM with a 1 hour unpaid lunch and two 15 minute paid breaks — 40 Hours weekly.

All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sexual orientation, gender identity, sex, age, protected veteran or disabled status, or genetic information.