Patient Service Coordinator - ACMG Shady Cove

Patient Services Coordinator

All Care Medical Group - Shady Cove team in Shady Cove, Oregon is seeking qualified candidates to join our team. All Care Health offers competitive wages, an excellent benefits package including affordable healthcare, 401k retirement, wellness programs, and flexible schedule options.

This position is responsible for day-to-day administrative and general office duties. The role serves as the first point of contact for patients entering the clinic and assist them throughout their visit by performing the following duties:

Essential Duties:

Job Duties:

• Obtains insurance referrals, prior authorizations for all ancillary appointments.
• Provides exceptional customer service to patients, providers, office staff, and other representatives via inbound and outbound calls as well as in person.
• Maintains effective communication with patients, co-workers, and supervisor.
• Schedules patients for appointments, and inputs/updates patient demographic information in the EHR system.
• Schedules surgery assist and special events when necessary.
• Answers phone calls in a prompt and professional manner and routes calls appropriately, offering voice mail, or redirection of calls as needed.
• Follows all clinic policies on safety and security, maintains restricted areas and computer system passwords in strict confidentiality.
• Explains financial requirements to the patients or responsible parties and collects copays, as required.
• Creates, updates, organizes, and maintains all chart based medical records
• Sends and receives medical records, obtaining patient consent when necessary to comply with all regulations.
• Maintains the tidiness and organization of the reception and patient waiting areas.
• Monitors medical office supplies and inventory, places orders and oversees office equipment, as needed.
• Maintains punctual, regular and predictable attendance.
• Maintains proper documentation regarding the release date and recipient of sent medical records.
• Calls patients regarding risk management for emergency department or hospital visits
• Identifies internal and external challenges related to referrals and develops and implements new processes to improve efficiency within the department.
• Reviews referral order documentation to determine if documentation supports requested referral and reviews for accuracy of codes.
• Information access: entire medical record, insurance information, limited billing and collection amounts to enable coverage for the clinic supervisor when necessary.
• Ensures rooms and equipment are kept clean; maintains laboratory equipment when necessary.
• Closes office at end of day.
• Covers and fills in for staff members as needed for efficient functioning during regular office days
• Works collaboratively in a team environment with a spirit of cooperation.
• Respectfully takes direction from leadership.
• Meets all required training including those listed in Relias Learning Module System (LMS).
• Performs other duties as assigned.

On Call Responsibilities:
This position does not have any on call responsibilities.

Supervisory Responsibilities:

This position does not have any supervisory responsibilities.

Qualifications:

Ability to perform essential job duties with or without reasonable accommodation and without posing a direct threat to safety or health of employee or others. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the…