ERP Administrator - Jenzabar Systems

Position Title

ERP Administrator - Jenzabar Systems

The ERP Administrator is responsible for the administration, maintenance, and optimization of Rogue Community College’s Jenzabar ERP environment (EX, CX, or J1). This position plays a key role in ensuring the security, stability, and performance of the college’s core administrative systems that support both operational functions and institutional planning. Duties include configuring and maintaining ERP applications, managing upgrades and patches, monitoring system performance, and coordinating database administration activities.

The ERP Administrator also collaborates with departments across the college to support integrations, implement system improvements, and align ERP capabilities with institutional needs.

• ERP Administration & Maintenance
  • Administers, maintains, and optimizes the Jenzabar ERP environment (EX, CX, or J1).
  • Configures and maintains ERP applications and modules to ensure secure, stable, and efficient system operations.
  • Manages system upgrades, patches, and performance tuning in collaboration with database and infrastructure staff.
  • Coordinates system backups, restores, and security protocols with the Database Administrator and Infrastructure team.
  • Monitors ERP system health and performance to ensure availability, reliability, and data integrity.
• System Integration & Enhancement
  • Develops, manages, and maintains integrations between Jenzabar and third‑party systems.
  • Partners with functional departments to identify system improvement opportunities.
  • Coordinates testing, validation, and deployment of new functionality, upgrades, and integrations.
  • Assists in developing and refining workflows and automation to increase ERP efficiency and user satisfaction.
  • Collaborates with vendors and IT staff to resolve technical issues and optimize system integrations.
• Technical Support & Troubleshooting
  • Provides Tier 2 and Tier 3 technical support for ERP‑related issues, including user access, system performance, and data integrity concerns.
  • Analyzes and resolves system errors or malfunctions, escalating complex issues as necessary.
  • Troubleshoots integrations and scripts to ensure data accuracy and process efficiency.
  • Assists departments in creating, validating, and troubleshooting ERP‑based reports and dashboards.
  • Provides training, guidance, and documentation to IT staff and functional users on ERP tools and procedures.
• Planning, Documentation, & Compliance
  • Develops and maintains technical, process, and procedural documentation for ERP operations, maintenance, and change control.
  • Supports IT leadership in strategic planning for ERP growth, enhancements, and migrations.
  • Participates in planning and testing for major system changes, upgrades, or projects.
  • Ensures compliance with institutional, state, and federal data‑security and privacy standards (FERPA, HIPAA, and other applicable regulations).
  • Conducts periodic access and permissions reviews.
• Other Duties as Assigned
  • May participate in college committees and cross‑departmental projects.
  • Engages in professional development activities to maintain current knowledge of ERP technologies.
  • Supports other IT functions during scheduled maintenance or high‑demand periods.
  • Performs other duties as assigned.

• Demonstrates core values of integrity, collaboration, diversity, equity, inclusion, sustainability, and courage.
• Actively contributes to a culture of respect and inclusivity by collaborating effectively with diverse groups.
• Participates in recruitment and retention of students as part of promotion of student success.
• Embraces and leverages technology to accomplish job functions.
• Provides high quality, effective service through continuous improvement.

• Minimum Qualifications
  • Education – a Bachelor’s degree in Information Technology, Computer Science, Information Systems, or a closely related field is required.
  • Experience – a minimum of three (3) years of progressively responsible experience administering, maintaining, or supporting enterprise resource planning (ERP) systems, preferably Jenzabar EX, CX, or J1.
  • Only degrees…