IT Help Desk Supervisor

Make Technology Work for Better Healthcare

At Siskiyou Community Health Center
, technology is more than hardware and software—it’s a vital part of delivering quality healthcare to our community. We’re seeking an experienced IT Help Desk Supervisor who is passionate about service, leadership, and using technology to make a real difference in people’s lives.

If you’re looking for a role where your work has purpose, your leadership is valued, and your evenings are spent with family instead of constantly chasing tickets, we’d love to meet you.

Every day, our teams provide compassionate, accessible healthcare to individuals and families throughout Southern Oregon. Behind every successful patient visit is a reliable technology experience—and that’s where you come in.

As our IT Help Desk Supervisor, you’ll lead a dedicated support team that keeps our clinics, providers, and staff connected, productive, and focused on patient care. You’ll help shape the future of our technology support services, mentor team members, and improve the systems that enable healthcare.

Mission-Driven Work – Support the technology that enables healthcare providers to serve our community.

Work/Life Balance – Enjoy a stable work environment with predictable scheduling and a culture that respects personal time.

Leadership Opportunity – Guide and develop a talented Help Desk team while helping drive service excellence across the organization.

Meaningful Impact – Your decisions and expertise directly support clinicians, staff, and patients every day.

Collaborative Culture – Work alongside professionals who care deeply about helping others and supporting one another.

As the IT Help Desk Supervisor, you will:

• Lead, mentor, and support Help Desk Technicians
• Oversee daily Help Desk operations and service delivery
• Ensure timely resolution of support requests and achievement of service goals
• Serve as the escalation point for complex technical issues
• Support critical healthcare technologies, including Electronic Health Record (HER) systems, workstations, mobile devices, printers, phones, and other equipment
• Manage endpoint deployment, inventory, lifecycle planning, and technology asset tracking
• Coordinate IT purchasing and equipment distribution
• Develop and improve support workflows, documentation, and knowledge base resources
• Monitor performance metrics and user satisfaction
• Collaborate with clinical and administrative teams to improve technology services
• Ensure compliance with Health Insurance Portability & Accountability Act (HIPAA), security policies, and healthcare technology standards
• Participate in technology projects, upgrades, and organizational initiatives

We’re seeking a leader who combines technical expertise with exceptional customer service and a genuine desire to help others succeed.

• Bachelor’s degree in information technology, Computer Science, or a related field
• 3–5 years of IT Help Desk experience
• 1–2 years of supervisory or leadership experience
• Experience supporting healthcare technology environments
• Knowledge of EHR systems such as Next Gen, Epic, or similar platforms
• Familiarity with Microsoft 365, endpoint management, remote support tools, and IT service management best practices
• Strong communication, problem-solving, and relationship-building skills
• Certifications such as CompTIA or ITIL are a plus

Technology support in healthcare isn’t just about solving technical issues—it’s about ensuring providers can care for patients without interruption, helping our local communities access the care they need.

If you’re ready to bring your leadership, technical expertise, and passion for service to an organization that values both professional excellence and personal well-being, we encourage you to apply.

Join Siskiyou Community Health Center and help power the technology behind exceptional patient care.

To apply, please send resume and cover letter to humanresou or submit an online application.