Family Services​/Pathway of Hope Case Manager

Job Details

Recruiting Opportunity Closes: 05.07.2026

Hourly Wage: $19.00

Hours Per Week: 28

Status: Non-Exempt / Part Time

Number of Positions: 1

Department: Social Services

Position Title: Dual-Role Case Manager (General Social Services & Pathway of Hope)

This dual role position serves in a combined case management capacity, providing both general Social Services case management and Pathway of Hope intensive case management services. The employee divides their time between two complementary roles.

• Case Management Specialist (General Social Services / Coordinated Entry)
• Pathway of Hope Case Manager (Intensive Strengths-Based Case Management)

Estimated duty allocation: 50% as Case Management Specialist, 50% as Pathway of Hope Case Manager.

• Conduct intake interviews and eligibility screenings.
• Provide diversion and prevention strategies.
• Connect clients with housing, employment, and support resources.
• Document services and referrals in HMIS, HRSN, and Well Sky.
• Maintain case files and required documentation.
• Provide financial or material assistance within program guidelines.
• Participate in community coordination meetings and outreach activities.

• Determine eligibility and maintain a caseload of 10-15 families.
• Conduct assessments such as the Client Self-Sufficiency Matrix and URICA.
• Develop individualized action plans and working agreements.
• Utilize motivational interviewing and strengths-based coaching techniques.
• Assist families in accessing housing, employment, education, and recovery resources.
• Maintain accurate case notes and progress documentation.
• Coordinate with Salvation Army staff and community partners.

Maintain accurate and timely documentation in accordance with federal, state, and local program standards, including HRSN, HUD-funded programs, and other contractual services.

• Record all client interactions and services in HMIS, Well Sky, and HRSN systems.
• Maintain documentation supporting eligibility determinations and financial assistance.
• Ensure documentation aligns with applicable federal regulations, including HUD standards.
• Maintain clear case notes demonstrating service delivery and progress toward goals.
• Follow internal control procedures ensuring appropriate separation of duties when applicable.
• Maintain documentation required for audits, monitoring visits, and grant reporting.

• Bachelor's degree in Social Work or related field preferred.
• One to three years of experience working with low-income or vulnerable populations.
• Valid driver's license required.
• Ability to pass background checks and comply with Protect the Mission requirements.

• Knowledge of case management practices, housing systems, and community resources.
• Familiarity with HMIS, Well Sky, or similar data systems preferred.
• Strong organizational and documentation skills.
• Ability to manage multiple priorities and maintain compliance with funding requirements.
• Effective communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Commitment to trauma-informed, strengths-based, and culturally responsive practices.

• Perform office-based work including sitting, typing, and computer use.
• Travel locally for client services, outreach, and meetings.
• Lift light materials and supplies as needed.

• Work performed in office, shelter, and community-based settings.
• Possibility of interaction with individuals experiencing crisis or instability.
• Occasional evening or weekend work may be required.

• Candidate will be required to pass a criminal history background check. A conviction will not automatically disqualify an applicant; circumstances will be considered.
• Qualified individuals must be able to perform the essential duties with or without reasonable accommodation.

Corps Officer or Ministry Leader

Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.