Program Manager

Overview

Program Manager will facilitate and lead strategic initiatives for a defined customer (internal or external) or user. Provide management and guidance to multi-functional project teams. Manage and enhance customer relationships. Provide full accountability for project budgets, schedules, project management, and performance requirements for enterprise level projects.

• Ensure all project requirements and objectives are correctly gathered, understood and translated for execution.
• Build teams to address project goals for multiple and/or enterprise level projects.
• Collaborate with the customer (internal or external) from requirements gathering through product acceptance.
• Align the program team to customer needs by establishing milestones, goals, and objectives from input across functional areas and stakeholders.
• Review project schedules with functional project managers and project coordinators.
• Provide guidance and motivation to project teams to achieve project goals and corporate initiatives.
• Communicate project objectives in terms of overall strategic business objectives.
• Serve as interface with customers, vendors, stakeholders and project sponsors.
• Devise creative solutions to critical customer and user needs.
• Develop project plans with focus on achieving goals and corporate initiatives, including KPIs/metrics.
• Monitor KPIs and manage work within scope, quality, time and cost constraints.
• Obtain and summarize current project information and milestone status versus baseline.
• Drive tasks to completion in accordance with the project schedule.
• Coordinate the team to develop an integrated project plan and risk analysis with mitigation actions.
• Manage resource capacity and time tracking for enterprise level projects.
• Financial management and cost analysis for enterprise projects and programs, including CERs, travel, training and other costs.
• Forecast project budget and HR needs for current and future sites.
• Ensure overall project success including cost, schedule, quality, and scope management.
• Balance cost, schedule and time frames against requirements.
• Report project status, issues, and implemented solutions; provide evaluations and assessments of results.
• Provide leaders with updates and opportunities for improvement.
• Identify potential problem areas and implement alternative solutions.
• Identify cost-saving opportunities by streamlining processes and systems.
• Provide regular project performance status, variances to plan, and corrective actions when required.
• Share best practices within the department and across facilities.
• Drive continuous improvement through trend reporting and metrics management.
• Demonstrate a commitment to customer service and problem-solving to exceed expectations.
• Coach others through difficult decision-making situations.
• Design and facilitate training related to enterprise initiatives.
• Engage with customers to obtain understanding and evaluate outcomes.
• Communicate clearly through various mediums; tailor messages to diverse audiences.
• Collaborate with communications, stakeholders, and management to measure program effectiveness and business impact.
• Comply with company security policies and procedures.
• May perform other duties and responsibilities as assigned.

• Project Management Professional (PMP) certification preferred
• Knowledge of Jabil operating policies and procedures
• Expert knowledge of Jabil’s culture and guiding principles
• Adept at navigating a diverse landscape across country cultures, company divisions, and internal hierarchies
• Experience collaborating with employees across Jabil facilities to achieve results
• Proficiency in Microsoft Office (Excel, Word, PowerPoint) and email

• Bachelor’s degree required
• Minimum 8 years of project management or related experience
• Or an equivalent combination of education, training and/or experience

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