Contents Coordinator

Job Details

Job Location:

Grapevine, TX 76051

SERVPRO Team Shaw – Ranked #4 Fastest Growing Mid-Market Company in North Texas and #2 Best Place to Work by Dallas Business Journal

SERVPRO Team Shaw is one of the largest SERVPROs in Texas and has grown from one location in 2019 to 30 locations today. We have grown 10x in the last 3 years and are looking to double in growth in near future. We are a full turnkey provider for our customers doing everything from Water and Fire Emergency Services, Moving and Storage of Contents, and Textile Cleaning all the way to Reconstruction.

Growth opportunities can arise through any of the above-mentioned divisions, as well as specializations for commercial large loss, fire damage restoration, Reconstruction and Capital Improvement Projects. If you have a sense of urgency and want to grow with a company that has seen 10x growth over the last 2 years, look no further and apply today!

As a Contents Coordinator with SERVPRO Team Shaw, you will play a key role in ensuring our customers’ belongings and project files are handled with care, accuracy, and efficiency. You’ll coordinate schedules, manage documentation, communicate with customers and insurance partners, and ensure every job progresses smoothly from start to finish.

• Manage the Contents schedule and ensure project timelines are met.
• Communicate with internal teams to align expectations and coordinate start and finish dates.
• Serve as the main point of contact for customers, adjusters, and subcontractors providing regular updates.
• Track approvals, submit invoice requests, and follow up on accounts receivable to ensure timely payment.
• Maintain organized job files and ensure all documentation is accurate and complete.
• Oversee storage logistics including internal vaults, extensions, and external billing.
• Ensure contracts and authorizations are executed promptly and correctly.
• Collaborate with reconstruction, mitigation, and admin departments to ensure smooth transitions and communication.

Monday - Friday, 8:00 AM – 5:00 PM (Some overtime may be required)

• Minimum of 1–2 years of experience in a coordinator or administrative role.
• Strong understanding of organization, scheduling, and communication processes.
• Proficiency with Microsoft office, project management software, and scheduling tools.
• Excellent attention to detail, documentation accuracy, and task follow-through.
• Ability to handle multiple priorities in a fast-paced environment.

• Experience in construction, restoration, or related industry.
• Knowledge of project management systems, CRM tools, or job-tracking software.
• Familiarity with insurance documentation, billing, or claims processes.

• A natural communicator who keeps both customers and team members informed.
• Highly organized with the ability to manage competing priorities and deadlines.
• Detail-oriented and committed to maintaining accuracy in documentation and scheduling.
• Team-oriented with a positive, problem-solving mindset.
• Demonstrates empathy and professionalism when communicating with customers during difficult times.

• Medical, Dental, Vision Insurance
• Paid Time Off + Sick Leave
• 401K with Company Matching
• Professional Development & Training Opportunities
• Growth potential in a rapidly expanding company