Team Lead Administrative Services

The Team Lead, Administrative Services is responsible for supervising and supporting a team of administrative professionals to ensure efficient office operations.

• Ensure all incoming service tasks are accurately assigned and completed in a timely manner.
• Mentor and train the team on various service-level tasks and activities.
• Assist the internal team and universities with adding, deleting, and updating student records.
• Support students with waivers, eligibility, enrollment questions, changes, support emails, refunds, and related issues.
• Monitor, track, and complete service ticket queue entries.
• Handle emergency student additions that were omitted from the original file.
• Answer carriers and TPAs questions regarding dates and coverage periods.
• Reconcile invoices and discrepancy reports.
• Assist the accountant with monthly payments to carriers and schools.
• Help with daily deposits.
• Process pending records.
• Maintain a good working relationship with schools and students.
• Communicate and interact effectively and professionally with co‑workers, management, and customers.
• Comply with HIPAA, Diversity Principles, Corporate Integrity, Compliance Program policies and other applicable corporate and departmental policies.
• Maintain complete confidentiality of company business.
• Maintain communication with management regarding development within areas of assigned responsibilities and perform special projects as required.

• Associate's or Bachelor's degree in Business Administration, Office Management, or a related field.
• 3+ years of administrative or office management experience, including 1+ year in a lead or supervisory role.
• Strong organizational, communication, and problem‑solving skills.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) and common office systems.
• Ability to prioritize tasks in a fast‑paced environment with attention to detail.

Brown & Brown, Inc. and our team of companies is an equal opportunity workplace and is committed to ensuring equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.