Loan Car Admin-Mercedes-Benz Grapevine

For over 35 years, Avondale Group has grown to become one of the most respected family‑owned automotive groups in the world. We pride ourselves on creating an elevated client experience from purchase, to service, to collision repair, to subscription and beyond. The sincere and endless commitment to our employees drives our success and the inclusive culture makes Avondale
Mercedes‑Benz Grapevine a truly special place!

We feel honored that we attract, nurture, respect and retain the most talented people in the industry! We do so by providing a world‑class, high‑quality work environment where productivity, innovation, and personal and professional growth lead to success and lasting, meaningful relationships.

• Your Choice of Medical Plans (self‑insured plans for 2024)
• Dental
• Vision
• Free Company‑Paid Life Insurance
• Free Employee Assistance Program Support
• 401(k) Retirement Plan
• Paid Holidays/Vacation/Paid Time Off
• Tuition and Tool Reimbursement

Avondale is proud to represent Mercedes‑Benz, Sprinter Commercial Vehicles, Porsche, Aston Martin, Bentley, Rolls Royce, McLaren, Maserati and Koenigsegg.

The Avondale Mercedes‑Benz Grapevine Loan Car Administrator ensures an elevated client experience while creating client advocates. The Loan Car Admin will help loan car clients, manage the loan car fleet and work with ASM’s and the Loan Car Lead to accurately report on loan car status.

• Locate loan cars for clients.
• Enter loan car data, license, and insurance information into the computer and create contract or loan car agreement with all required information.
• Prepare loan car reports, track whereabouts and turnover time on loan car vehicles daily, and discuss with ASM.
• Provide Client Care Center with availability list and ASM’s.
• Update client database as needed.
• Contact vendors (e.g., "Enterprise" and "Auto Rent") when short of cars to loan.
• Check‑in returned cars, inspect for damage, secure mileage and close agreement.
• Arrange repairs of damaged or malfunctioning cars.
• Monitor mileage and arrange maintenance of loan car vehicles at required mileage intervals.
• Fax TXDL #s and insurance information to outside vendors.
• Ensure cars are clean and operable before delivery to client.
• Apply the Client Concern Resolution (CCR) process to achieve client satisfaction.
• Adhere to the Avondale Privacy and Information Security Policy.

• High school diploma or general education degree (GED) and one to three months of related experience and/or training; or equivalent combination of education and experience.
• Operator’s Driver’s License (must be insurable).

The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds.