Client Success Manager

# Client Success Manager Grapevine Office - Grapevine, TX 76051

Education Level Bachelor's Degree## Description This position is not eligible for sponsorship and Paycom is unable to support an optional or curricular practical training (OPT/CPT) program. Paycom is interested in every qualified candidate who is eligible to work in the United States.
* Qualified candidates must be eligible to work in the United States. This position is not eligible for sponsorship.
** When You Win, We Win
** Paycom is built for driven individuals who want to grow, win and push their potential further — not for those looking to coast. Our collaborative, award-winning culture rewards hard work and ambition, enhancing both your career and personal life. We’re fearlessly first in tech and expect the same from our people. If you’re ready to make a meaningful difference, join our team and be prepared to meet the types of challenges that bring opportunities and rewards.
* Lucrative compensation package that includes a base salary starting at $85,000
* Achievement recognition program* $1-per-pay-period health insurance
** RESPONSIBILITIES
* ** Manage a portfolio of new and long-term clients, ensuring maximum value and ROI from Paycom tools through strategic account management and proactive client outreach.
* Serve as a configuration expert and subject matter expert across all Paycom modules, providing comprehensive client support and troubleshooting.
* Analyze client interactions and account data to identify trends and present strategic solutions that improve client retention and ROI.
* Drive client adoption of Paycom software, services and new features through effective change management strategies and partnerships.
* Coordinate with internal departments to resolve client projects, enhance employee usage and maintain overall client health.
* Ensure 100% accuracy in payroll processing for all assigned accounts.
* Continuously enhance software knowledge, stay updated on relevant legislation and complete required training programs to provide top-tier client support
** Benefits to Empower You
*** Industry-leading compensation
* Paid vacation, sick, bereavement, holiday and personal days
* 401(k) with matching
* Employee stock purchase program
* Financial wellness tools
* Paid family leave programs
* Pet insurance
* Identity theft and privacy protection plan
* Caregiver specialist and family-forming benefits
* Mental health and well-being benefits
* Award-winning learning and development programs## Qualifications

MINIMUM BASIC QUALIFICATIONS

Education/Certification:

* Bachelor’s degree

Experience:

* Advanced experience utilizing Excel for imports and exports of data and performing moderately complex tasks, such as working with large data sets, pivot tables, and completing formulas
* Experience troubleshooting complex client inquiries utilizing problem-solving and analytical skills OR recent completion of a competitive corporate internship program

PREFERRED QUALIFICATIONS

Education/Certification:

* Bachelor’s degree in business or related field of study
* Project and/or process management certifications
* SHRM-CP
* Lean Six Sigma White or Green Belt
* Prior leadership roles with demonstrated experience in organizing people to reach a goal Skills/Abilities:
* Passion for providing world-class client support with strong communication and problem-solving skills
* Comfortable with high-volume calls, persuasion and data analysis to understand client needs
* Proficient in Windows, MS Office (Excel) and quick to learn new applications
* Thrives in fast-paced, evolving environments with adaptability and initiative
* Strong decision-making, prioritization and time management with minimal supervision
* Effective collaborator, ensuring accountability and alignment with team and client goals
* Clear communicator across multiple channels, fostering trust and empathy
* Skilled in project management, planning and de-escalation strategies
* Willing to work flexible hours, including weekends, to meet objectives
* Understanding of payroll and HRIS best practices

PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully…