Product Specialist

Academic Health Plans is currently seeking a self‑motivated Ancillary Product Specialist to join our Sales Operations. The role requires a subject‑matter expert on non‑student health insurance and ancillary products, translating technical knowledge into clear, actionable insights for both internal teams and external clients.

• Develop deep knowledge of all AHP products, including features, networks, integrations, use cases, and limitations.
• Stay up to date with product enhancements and upcoming releases.
• Lead live product demonstrations for prospective and existing clients.
• Consult with clients to understand their unique needs and advise on best implementation strategies.
• Provide high‑level support in collaboration with Account Executives, customer success and technical teams.
• Develop communication materials and strategy in collaboration with Marcom.
• Develop training and presentation materials for clients, potential clients and internal resources.
• Partner with vendors and partners to ensure successful delivery of benefits.
• Create and maintain client‑facing documentation, including user guides, onboarding materials, and best practice playbooks.
• Guide clients in aligning their processes with the capabilities of AHP systems using proven methodologies.
• Help troubleshoot complex scenarios and advise on adapting the product to fit specialized use cases.
• Coordinate eligibility needs, file specifications, timing, etc. of all feeds with third‑party vendors for each product.
• Support client and internal partners with review of file specs as needed.
• Support and resolve any eligibility/file issues between our administration systems and vendors.
• Coordinate with internal administrative system owners and Executive Steering Committee on prioritization of any system enhancements needed to support products and the return on investment.

• 5+ years of experience in product enablement, product training, technical sales, or a related role.
• Highly organized and capable of managing multiple priorities in a fast‑paced environment.
• Natural presenter and educator with experience in product demos, training or consulting environments.
• Strong problem solver with ability to present best practices/solutions.
• Exceptional writing and presentation skills.
• Ability to collaborate across teams including product, sales, and support.
• Strong presentation skills and proficiency with MS PowerPoint, Word, and Excel.
• Knowledge of Smart Sheets and SharePoint is a plus.

This position may have access to sensitive information such as PII and/or PHI. All AHP employees sign and adhere to AHP’s Information Security Handbook covering information security policies and procedures.

The role is based in Grapevine, Texas. AHP has adopted a hybrid working approach: work in office with two remote days after the initial 90 days.

Academic Health Plans is an equal‑opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, or veteran status.