Client Success Manager

This position is not eligible for sponsorship and Paycom is unable to support an optional or curricular practical training (OPT/CPT) program. Paycom is interested in every qualified candidate who is eligible to work in the United States.

Why Join Paycom?

Are you prepared to make an impact at a leading software company in one of the fastest-growing industries? Our Client Success Managers (internally known as Paycom Specialists) are truly at the core of our success. This role is pivotal in empowering Paycom clients to maximize our automated software, using your expertise to fuel their growth, foster long-term partnerships and deliver world-class customer service.

Qualified candidates must be eligible to work in the United States. This position is not eligible for sponsorship.

When You Win, We Win Paycom is built for driven individuals who want to grow, win and push their potential further — not for those looking to coast. Our collaborative, award-winning culture rewards hard work and ambition, enhancing both your career and personal life. We’re fearlessly first in tech and expect the same from our people. If you’re ready to make a meaningful difference, join our team and be prepared to meet the types of challenges that bring opportunities and rewards.

Lucrative compensation package that includes a base salary starting at $85,000

Achievement recognition program $1-per-pay-period health insuranceRESPONSIBILITIESManage a portfolio of new and long-term clients, ensuring maximum value and ROI from Paycom tools through strategic account management and proactive client outreach.

Serve as a configuration expert and subject matter expert across all Paycom modules, providing comprehensive client support and troubleshooting.

Analyze client interactions and account data to identify trends and present strategic solutions that improve client retention and ROI.Drive client adoption of Paycom software, services and new features through effective change management strategies and partnerships.

Coordinate with internal departments to resolve client projects, enhance employee usage and maintain overall client health.

Ensure 100% accuracy in payroll processing for all assigned accounts.

Continuously enhance software knowledge, stay updated on relevant legislation and complete required training programs to provide top-tier client support

Benefits to Empower You Industry-leading compensation

Paid vacation, sick, bereavement, holiday and personal days
401(k) with matching

Employee stock purchase program

Financial wellness tools

Paid family leave programs

Pet insurance

Identity theft and privacy protection plan Caregiver specialist and family-forming benefits

Mental health and well-being benefits

Award-winning learning and development programs MINIMUM BASIC QUALIFICATIONS

Education/Certification:

Bachelor’s degree

Experience:

Advanced experience utilizing Excel for imports and exports of data and performing moderately complex tasks, such as working with large data sets, pivot tables, and completing formulas

Experience troubleshooting complex client inquiries utilizing problem-solving and analytical skills OR recent completion of a competitive corporate internship program PREFERRED QUALIFICATIONS

Education/Certification:

Bachelor’s degree in business or related field of study

Project and/or process management certificationsSHRM-CPLean Six Sigma White or Green Belt Prior leadership roles with demonstrated experience in organizing people to reach a goal Skills/Abilities:

Passion for providing world-class client support with strong communication and problem-solving skills

Comfortable with high-volume calls, persuasion and data analysis to understand client needs

Proficient in Windows, MS Office (Excel) and quick to learn new applications

Thrives in fast-paced, evolving environments with adaptability and initiative

Strong decision-making, prioritization and time management with minimal supervision

Effective collaborator, ensuring accountability and alignment with team and client goals

Clear communicator across multiple channels, fostering trust and empathy

Skilled in project management, planning and de-escalation strategies

Willing to work flexible hours,…