Processor , Gap Claims

Join our team and be part of something truly transformational! Right now, we are seeking a detail-oriented Processor I to join our GAP Claims team. This opportunity is ideal for a professional with strong customer retention skills and hands‑on experience in high‑volume document and contract processing. In this role, you will apply strict attention to detail to follow written procedures, resolve claims accurately, and manage multiple priorities in a deadline‑driven environment.

Are you a dependable problem‑solver who takes ownership, learns new systems quickly, and wants to make a meaningful impact?

The Processor I, GAP Claims is responsible for reviewing, processing, and adjudicating Guaranteed Asset Protection (GAP) claims in accordance with company guidelines, policy provisions, lender requirements, and applicable state and federal regulations. The ideal candidate is detail‑oriented, strong and effective communicator, has high emotional intelligence, loves problem solving, and has a customer focused mindset. Lastly, we are looking for a person who is interested in being a part of something bigger than themselves, someone who is more interested in joining a close‑knit team and not just finding another job.

Under the name of Care Gard Warranty Services, Automotive Financial Group (AFG) was founded in 1994. Within the past 30 years AFG has become a leader in vehicle service contracts and protection products. Through partnerships with car dealerships, finance companies, and automotive manufacturers (OEM), Care Gard has redefined the standards of service in the automotive industry. Driven by a profound mission to enhance the automotive landscape, Care Gard has tirelessly worked towards nurturing talent and fostering a culture rooted in values of trust and reliability.

Today, it stands as a titan among extended warranty providers, celebrated for its exceptional Google ratings and unwavering commitment to excellence.

• Review and process GAP claims from initial submission through final resolution
• Verify claim eligibility by analyzing contracts, loan documents, payoff statements, insurance settlements, total loss documentation, and various other documents required
• Ensure all required documentation is complete, accurate, and compliant with policy terms
• Calculate GAP benefits accurately and issue payments within established service‑level standards
• Communicate professionally with lenders, dealerships, insurance carriers, customers, and internal teams to obtain missing information and provide claim status updates
• Identify discrepancies, potential fraud, or coverage issues and elevate as appropriate

• Work onsite Monday - Friday (Grapevine, TX)
• A minimum of six months’ experience working with GAP claims with a TPA Warranty company, preferred
• Strong communication skills, both verbally and in writing
• Be able to type 45 WPM
• 1 year of customer service experience, with a focus on customer retention
• 1 year of document and contract processing and retrieval
• Bilingual – Spanish/English (Preferred)
• Proficient computer skills, including Office 365
• Proficient data entry accuracy with a strict attention to detail
• Basic mathematical and problem‑solving abilities
• Ability to follow written procedures and apply them consistently
• Comfortable learning new systems, terminology, and contractual requirements
• Ability to manage multiple files and priorities in a deadline‑driven environment
• Professional, dependable, and receptive to coaching and feedback

• 401k Match
• Company provided Life Insurance & Short‑Term Disability
• Professional Development
• Health/Dental/Vision insurance
• Nine Paid Holidays
• No weekends
• Paid Time off
• Employee Engagement & Birthday Celebrations

Must be authorized to work in the U.S. We are unable to sponsor work visas.