Senior Product Manager - Order Management System

Job Category: Technology Job Profiles

Requisition Number: SENIO
043687

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• Full-Time
• On-site

Showing 1 location

Grapevine, TX 76051, USA

We're looking for a Senior Product Manager – Order Management System to own a broad and critical set of commerce platform capabilities at Game Stop.

This role spans the systems and experiences that power how our catalog comes to life, how inventory is managed online, and how customers are kept informed and taken care of after they buy. You'll own the catalog service that builds and delivers our product catalog, site catalog, and pricing into our commerce platform, along with online inventory, and you'll lead the post-purchase experience, including order management, order history, and customer communications across email, push notifications, and SMS.

As a senior product leader, you'll bring structure and clarity to a wide-ranging product area that touches merchandising, operations, engineering, and customer experience. You'll define product direction across multiple systems, lead a cross-functional agile team, and drive alignment across a broad set of stakeholders.

You'll operate with real ownership; comfortable moving between the infrastructure layer and the customer-facing experience, helping the team stay focused on what matters, and bringing a thoughtful perspective on how AI and emerging capabilities can improve outcomes across the platform.

This position sits onsite 5 days a week in Grapevine, TX.

Responsibilities

• Define and evolve the product vision and roadmap across catalog, inventory, and post-purchase, with a clear point of view on how these areas connect and where they should go
• Translate customer needs, operational requirements, and business goals into clear, well-sequenced product priorities
• Identify opportunities to apply AI and automation to improve catalog accuracy, inventory reliability, and the post-purchase experience
• Balance near-term delivery with long-term product health and scalability across a broad scope
• Bring focus and structure to a product area that spans multiple systems, data flows, and customer touchpoints
• Own the product direction for the catalog service that builds and delivers the product catalog, site catalog, and pricebook into our commerce platform
• Partner with merchandising, engineering, and data teams to ensure catalog and pricing data is accurate, timely, and reliably ingested
• Identify gaps and inefficiencies in catalog workflows and drive improvements that reduce friction for both internal teams and customers
• Ensure the catalog layer supports the broader commerce experience; from browse and search to checkout and post-purchase
• Own online inventory as a product capability, ensuring availability data is accurate and reliable across customer-facing experiences
• Partner with operations and engineering to improve how inventory is surfaced, updated, and managed across the platform
• Connect inventory data to adjacent systems, catalog, order management, and communications, to deliver a consistent and trustworthy customer experience

Post-Purchase Experience

• Own the product direction for order management and order history, ensuring customers have accurate, real-time visibility into their orders at every stage
• Lead the strategy for post-purchase communications, including transactional email, push notifications, and SMS
• Define how and when we communicate with customers after purchase, with a focus on building trust and delivering a seamless experience
• Partner with fulfillment and operations to improve the reliability and accuracy of the order data that drives customer-facing communications

Cross-Functional Collaboration

• Work closely with product managers across online, stores, operations, and fulfillment to ensure aligned ownership and clear boundaries
• Collaborate with engineering, design, program management, data, merchandising, and business stakeholders
• Communicate product direction clearly and build alignment across teams at all levels
• Represent a consistent product point of view while operating effectively in shared and matrixed environments

Agile Delivery & Backlog Leadership

• Own and maintain a prioritized product backlog across…