Marketing Support Coordinator

Location:

Irving, TX Department:
Business Development & Marketing

Reports To:

Director of Business Development & Strategic Partnerships

Dry Force is one of Texas' leading restoration companies specializing in water damage mitigation, mold remediation, reconstruction, and emergency restoration services. We pride ourselves on exceptional customer service, innovative technology, and a team-first culture that supports growth and development. We're looking for an organized, detail-oriented Marketing Support Coordinator to help keep our sales and marketing operations running efficiently. This role is ideal for someone who enjoys working with data, technology, and people while supporting a fast-paced sales organization.

The Marketing Support Coordinator provides administrative and operational support to the Business Development team by maintaining CRM data, preparing reports, coordinating client communications, and assisting with marketing initiatives. This position plays a key role in ensuring accurate reporting, supporting account executives, and helping strengthen relationships with clients.

• Serve as the primary administrative point of contact for warranty-related requests from existing customers.
• Receive, document, and triage warranty claims, ensuring all requests are accurately entered into company systems and routed to the appropriate Operations team.
• Coordinate scheduling and communication between customers, Account Executives, Project Managers, and Operations to ensure warranty work is completed promptly.
• Monitor the progress of warranty jobs from intake through completion, proactively following up to remove roadblocks and ensuretimelyresolution.
• Maintain detailed records of warranty activity, customer communications, project status, and final outcomes.
• Ensure customers receive consistent updates throughout the warranty process, delivering a positive post-project experience that reinforces Dry Force's commitment to service.
• Assist leadership inidentifyingrecurring warranty trends and provide reporting that helps improve quality, customer satisfaction, and operational performance.

• Maintainaccuratecustomer, prospect, and sales activity information within Luxor CRM.
• Audit Account Executive activity daily to ensure CRM accuracy, complete documentation, and pipeline integrity.
• Assist with CRM maintenance, data cleanup, reporting accuracy, and sales process compliance.
• Prepare client reports, sales dashboards, and performance metrics for Business Development leadership.
• Generate weekly, monthly, quarterly, and ad hoc reports to support forecasting, business development, and strategic decision-making.

• Support the Director of Business Development & Strategic Partnerships with administrative projects, reporting, meeting preparation, and follow-up on key initiatives.
• Assist with marketing campaigns, promotional materials, customer communications, networking events, trade shows, sponsor ships, and community outreach.
• Maintain marketing databases, prospect lists, and customer contact information to support ongoing sales and marketing initiatives.
• Help prepare presentations, proposals, and client-facing materials for Business Development activities.

• Act as a liaison between Business Development, Operations, Customer Experience, and other internal teams to ensure warranty projects and customer requests move efficiently through completion.
• Coordinate project follow-up, communicate status updates, and help resolve administrative issuesimpactingcustomer satisfaction.
• Identify opportunities to improve warranty workflows, reporting processes, customer communication, and administrative efficiency through continuous process improvement.

• Perform other administrative, marketing, and operational support duties as assigned to support departmental and company objectives.

• High school diploma or equivalent (Associate's or Bachelor'sdegree preferred)
• 2+ years of administrative, marketing support, sales support, or customer service experience
• Strong Microsoft Office skills, particularly Excel and Outlook
• Excellent organizational and time management skills
• Strong written and verbal communication abilities
• Ability to prioritize multiple tasks in a fast-paced environment

• Experience using CRM software (Luxor, Salesforce, Hub Spot, or similar)
• Experience supporting a sales team
• Basic understanding of reporting and data analysis
• Experience with in restoration, construction, or service industries is a plus

• Organized and highly dependable
• Comfortable learning new technology and software
• A proactive problem solver
• Customer-focused
• Able to work independently while supporting a collaborative team
• Passionate about creating efficient processes

• Medical, dental, and vision…