Technical Specialist Lighting - Gaylord Texan

Position Overview

Technical Specialist is responsible for the technical set up and operation of enhanced mid‑level production events in a hospitality environment, while ensuring the utmost client satisfaction. This position reports to an Associate Director of Project Management or Director of Project Management in their assigned area.

• Ensure a flawlessly executed event through accurate and timely setup, operation, and breakdown of advanced audiovisual equipment as listed in the technical qualifications section.
• Troubleshoot technical issues and resolve problems quickly as they arise.
• Comply with all company security and safety measures.
• Ensure equipment is secure from theft and/or damage when in use.

• Provide excellent service and strive to exceed the expectations and needs of internal and external customers.
• Maintain a positive relationship with all clients through effective communication.
• Collaborate with internal team on event solutions pre‑event and during event to ensure the best possible customer satisfaction.
• Understand and foster the hotel/client relationship.

• Create an atmosphere that fosters the development of technical and leadership skills in other employees.
• Provide mentorship and coaching to technical, sales and operations team members to develop technical skills as needed.
• Develop expertise as a subject matter expert in the discipline of specialty.
• Stay current with technology and industry trends.

• Perform advanced work (pre/during/post event) with operations team members.
• Supervise and direct other technicians during an event.

• Assist team with proper security, storage, inventory, transportation, and maintenance of equipment.
• Perform inventory and forecasting of equipment needs.

• Bachelor’s Degree is preferred.
• 3+ years of event technology experience with a specialty in Audio, Lighting, Projection, or Video is required.
• 3–4 years of customer service or hospitality experience is preferred.
• External applicants must meet/validate and achieve/complete all training and certifications required for this position within 60 days of start date.
• Internal applicants must meet/complete all training and certification requirements as determined by Encore’s Global Learning Training Program for the position they are applying to.
• Ability to interact professionally and effectively with a diverse workforce, customer base, and senior level management.
• Strong customer, client and coworker interface experience and abilities.
• A valid driver’s license is required for team members in positions that may operate company vehicles. Additional DOT requirement may need to be met if applicable.
• Must be able to lift 50 lbs.

• Hospitality
• Ownership

• Demonstrates Self‑Awareness

• Ensures Accountability

• Decision Quality
• Manages Complexity

• Collaborates

• Sitting: 2–3 Hours
• Standing: 4–5 Hours
• Walking: 4–5 Hours
• Stooping: 2–3 Hours
• Crawling: 2–3 Hours
• Kneeling: 2–3 Hours
• Bending: 2–3 Hours
• Reaching (above your head): 2–3 Hours
• Climbing: 0–1 Hours
• Grasping: 4–5 Hours

• 0–15 lbs:
  Continuously
• 16–50 lbs:
  Frequently
• 51–100 lbs:
  Occasionally
• Over 100 lbs:
  Occasionally

• 0–15 lbs:
  Continuously
• 16–50 lbs:
  Frequently
• 51–100 lbs:
  Occasionally
• Over 100 lbs:
  Never

• Close Vision:
  Continuously
• Distance Vision:
  Continuously
• Color Vision:
  Frequently
• Peripheral Vision:
  Occasionally
• Depth Perception:
  Frequently
• Hearing:
  Continuously

• 0–15 lbs:
  Continuously
• 16–50 lbs:
  Frequently
• 51–100 lbs:
  Frequently
• Over 100 lbs:
  Occasionally

Work is performed in a hotel/convention center environment with moderate exposure to outdoor temperatures and to dirt, sand, and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members will use high‑end audio‑visual equipment and electrical components and will be exposed to heights via lifts and ladders. Team members may be asked to work in multiple hotel…