Senior Account Manager - HYBRID

About Culligan Quench

Culligan Quench’s purpose is to impact people’s lives and improve the earth by helping to eliminate the 500 million plastic bottles consumed each year. We play a front-line role in the battle against single-use plastic water bottles by delivering on-demand filtered water solutions to more than 120,000 healthy and environmentally conscious customers across North America. Our bottle‑free water coolers, ice machines, sparkling water dispensers and coffee brewers purify the existing water supply, providing an endless supply of clean water and water-based beverages for a fixed monthly fee, typically under a long term bundled service and rental subscription agreement.

Culligan Quench has grown from a small regional company to an international leader that had a successful NYSE public offering in 2016 and is now a strategic company owned by private‑equity backed Culligan. Headquartered in King of Prussia, PA, Quench has more than 1,600 team members operating out of more than 90 locations across North America and Puerto Rico.

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Founded by Emmett Culligan in 1936, Culligan is a world leader in delivering superior water solutions that will make a real difference in improving the health and wellness of consumers. The company offers some of the most technologically advanced, state‑of‑the‑art water filtration and treatment products. These products include water softeners, drinking water systems, whole-house systems and solutions for businesses. Culligan’s network of franchise dealers is the largest in the world, with over 900 dealers in 90 countries.

Many of Culligan dealers have valuable equity in their local communities as multigenerational family owners of their franchises.

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Culligan as One

Customers come first

Commitment to Innovation

Courage to do what's right

Consistently deliver exceptional results

Culligan Quench is seeking a HYBRID
-Senior Customer Care Account Manager

The Senior Account Manager is responsible for the satisfaction, loyalty and retention of Quench's largest customers. As such, each Sr. Customer Care Account Manager is specially trained to handle any questions or escalated concerns within their customer base and work with Quench's Leadership and Sales Partners on broad scale solutions when necessary.

Position is full time and salaried:
Base salary is $50,000 annually.

• Support Sales Team and customer requests related to contracts, account updates, billing inquiries, and service request/issues.
• Strong analytical skills with the ability to run reports to gather information to solve complex customer issues.
• Strong communication skills and ability to work with cross functional teams.
• Ability to lead customer meetings to gather and communicate information.
• Work independently to solve customer requests or escalations.
• Ensure the timely and successful delivery of our solutions according to customer needs and objectives.
• Support growth opportunities with sales teams to improve monthly customer revenue.
• KPI achievement. Meet/exceed all position specific key performance indicators/metrics (KPI's).
• Ability to take feedback and corrective actions from management.
• Maintain regular and reliable attendance.

• Proven account management experience supporting customers and sales team.
• Strong analytical skills and the ability to solve complex customer issues.
• Ability to work independently and follow procedures/policies.
• Detail oriented and with the ability to multi-task in fast moving environment with numerous customers each day.
• Strong communication skills with internal cross functional teams and external customers.
• Experience in delivering client‑focused solutions based on customer needs.
• Process Compliance:
  Follows all documented processes & department policies to provide customer support.
• Ability to collaborate and use influence cross‑functionally.
• Experience with KPI's and reporting.
• Proficiency with Microsoft Office Suite (Word, PowerPoint, Excel and Outlook). Experience with  is a plus.
• Excellent verbal and written communications skills.
• Bachelor's Degree preferred.

• Career…