Senior Account Manager - HYBRID

Overview

About Culligan Quench
Culligan Quench’s purpose is to impact people’s lives and improve the earth by helping to eliminate the 500 million plastic bottles consumed each year. We deliver on-demand filtered water solutions to more than 120,000 customers across North America with bottle-free water coolers, ice machines, sparkling water dispensers, and coffee brewers. These services are provided for a fixed monthly fee under long-term bundled service and rental agreements.

Headquartered in King of Prussia, PA, Quench has more than 1,600 team members operating out of more than 90 locations across North America and Puerto Rico. For more information visit

HYBRID - Senior Customer Care Account Manager
The Senior Account Manager is responsible for the satisfaction, loyalty and retention of Quench’s largest customers. This role handles questions or escalated concerns within the customer base and collaborates with Quench Leadership and Sales Partners on broad-scale solutions when necessary. Position is full time and salaried:
Base salary is $50,000 annually.

• Support Sales Team and customer requests related to contracts, account updates, billing inquiries, and service requests/issues
• Strong analytical skills with the ability to run reports to gather information to solve complex customer issues
• Strong communication skills and ability to work with cross-functional teams
• Ability to lead customer meetings to gather and communicate information
• Work independently to solve customer requests or escalations
• Ensure the timely and successful delivery of solutions according to customer needs and objectives
• Support growth opportunities with sales teams to improve monthly customer revenue
• KPI achievement. Meet/exceed all position-specific key performance indicators/metrics
• Ability to take feedback and corrective actions from management
• Maintain regular and reliable attendance

• Proven account management experience supporting customers and sales teams
• Strong analytical skills and the ability to solve complex customer issues
• Ability to work independently and follow procedures/policies
• Detail oriented with the ability to multi-task in a fast-moving environment with numerous customers each day
• Strong communication skills with internal cross-functional teams and external customers
• Experience in delivering client-focused solutions based on customer needs
• Process Compliance: follows all documented processes and department policies to provide customer support
• Ability to collaborate and influence cross-functionally
• Experience with KPI reporting
• Proficiency with Microsoft Office Suite (Word, PowerPoint, Excel, Outlook); experience with Salesforce is a plus
• Excellent verbal and written communications skills
• Bachelor’s Degree preferred

• Career progression opportunities
• Hybrid work model:
  Remote 3-4 days a week;
  In-office 1-2 days a week

• Medical, Dental, Vision which start day one
• 401(k) match of 50% up to 6%
• Paid Time Off

Quench offers competitive salary and benefits, and incentive awards. We are proud to be an Equal Opportunity Employer. Quench provides equal opportunity in all employment practices to qualified employees regardless of sex, race, color, religion, gender, national origin, ethnicity, age, disability, marital or family status, pregnancy, military status, veteran status, genetic information or any other category protected by federal, state and local laws.

This policy applies to all aspects of the employment relationship, including recruitment, hiring, compensation, promotion, transfer, disciplinary action, layoff, return from layoff, benefits, training, social and recreational programs. All such employment decisions will be made without unlawfully discriminating on any prohibited basis.

Applicants
Beware of fake job offers falsely claiming affiliation with our company. We never request banking details or other personally identifiable information during interviews. Our recruiters will never ask prospective employees for payment to apply for a position or as a condition of employment. Official emails are from our domain; our approved emails will come from  Verify offers through our official HR channels to safeguard your privacy and security.

If you have any questions or suspicions regarding the authenticity of any job posting, please contact

Equal Opportunity Employer