Customer Care Lead - Coach Teams to Boost NPS & Retention
Job in
Grapevine, Tarrant County, Texas, 76099, USA
Listed on 2026-06-02
Listing for:
Medium
Full Time
position Listed on 2026-06-02
Job specializations:
-
Customer Service/HelpDesk
Customer Success Mgr./ CSM, Client Relationship Manager, Bilingual -
Management
Client Relationship Manager
Job Description & How to Apply Below
Medium is looking for a Customer Care Supervisor in Grapevine, Texas, to lead a team of 8–12 Customer Care Representatives. This role is vital for ensuring operational excellence, delivering development coaching, and driving improvements in customer satisfaction. Candidates should possess over 3 years of experience in customer service leadership and a strong track record of meeting KPIs.
The position offers a competitive salary of $57,143 annually and includes benefits aimed at enhancing the customer experience.
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