Customer Satisfaction Representative

Position: Customer Satisfaction Representative I
BASIC PURPOSE AND SCOPE OF POSITION:
Effectively identify, assess, negotiate, and take action on customer concerns and comments to enhance customer satisfaction and loyalty. Utilize information resources to educate customers.

PRINCIPAL

ACTIVITIES:

This position does the following in accordance with all applicable Federal, State and local laws / regulations and the Company's policies, procedures and guidelines:

This role will serve as the main point of contact in the customer satisfaction department including taking customer calls, emails and resolving customer concerns.

Connection - Ensure dealer have a connected Kubota Service Experience

Development - Grow the ability of the dealer to provide the local markets best service experience for end customers.

Training - Dealers able to enhance skills through knowledge / information from Kubota University

Relies on independent decision-making and problem solving to complete job tasks

Support dealers and Kubota division personnel on customer survey system.

Support Service Strategy efforts through customer campaign action calls.

Help grow the Extended Warranty business by actively marketing the program over the phone.

Additional duties assigned by management.

MINIMUM QUALIFICATIONS:

Associate's Degree or equivalent work experience preferred.

At least 2 years of working in a call center environment preferred.

Good problem solving skills.

Excellent customer relation skills.

PHYSICAL REQUIREMENTS:

This position works in a typical office environment.

DISCLAIMER:
The information provided in the description has been designed to indicate the general nature and level of work performed by incumbents within the classification. This description is not intended to be a comprehensive inventory of all duties, responsibilities, qualifications and working conditions required of employees assigned to this job/classification. This job is intended to include the current essential functions of the job.

Management reserves the right to add or modify the duties and responsibilities and to designate other functions as essential at any time.