Receptionist, Customer Service​/HelpDesk

Description

Pack Auto Group believes our success is attributed to our employees. Since 1980, we have continued to grow our business and culture while holding true to our core values of fun, integrity, caring, self-discipline, and continuous improvement.

We are passionate about harnessing a culture where our employees LOVE their jobs and customers LOVE our employees. We are focused on using technology to create a best-in-class experience for our customers. Dominating our share of the market in the sales and servicing of Subaru products in the DFW market while maintaining a top ranking in customer service, employee satisfaction and owner loyalty.

Who we are and how we do business is defined in our Core Values, Vision, and Mission statements.

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Long- and Short-Term Disability Insurance
• 401(k)
• Life insurance
• Critical Illness
• Hospital Indemnity
• Accident Insurance
• Paid vacation for full time employees
• Employee discount on cars, parts, and service
• Drug Free Work Environment
• Saturday lunches are provided.
• We’re passionate about our culture.

• Communicate with guests in a professional, courteous, and efficient manner.
• Answer phones in a timely manner.
• Maintaining reception area
• May also assist clients while awaiting assistance from Sales.
• Direct customers to the correct department, notify the appropriate person that a customer is waiting, and introduce the customer to the salesperson.
• Work cooperatively with the sales and other internal teams
• Communicate with callers and visitors in a professional, friendly, and efficient manner.
• Type memos, correspondence, reports, and other documents
• Assist in scheduling and confirming sales appointments.
• Other duties as assigned.

• Excellent listening/communication skills, outgoing and positive personality
• Punctual nature and ability to handle schedule flexibility and dynamic work environment.
• Professional appearance and eager to improve on all aspects.
• Valid driver’s license and clean driving record

The preceding job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this classification. The duties described are not to be interpreted as being all-inclusive to any specific employee. Management reserves the right to add, modify, change, or rescind the work assignments of different positions and to make reasonable accommodations so that qualified employees can perform the essential functions of the job.

Nothing in this position description changes the at-will employment relationship existing between Pack Auto Group and its employees.