Eligibility Counselor M-F

The Eligibility Counselor – EC is responsible for bedside screening of hospital uninsured patients and the advancement of accounts of potential eligibility of federal, state, and county government assistance programs, as well as hospital financial programs.

• Meet patients by bedside to determine government program eligibility and create collaborative teamwork to obtain needed information for application advancement
• Maintain a large caseload with minimum or no delinquencies
• Contact patients and create collaborative teamwork to obtain needed information for application advancement
• Use clear, simple language to ensure understanding in English and/or Spanish
• Comply with all state and federal laws regarding HIPAA and confidentiality requirements
• Remain focused and productive each day with minimum supervision
• Demonstrate respect for all individuals
• Adhere to ECI’s Mission, Vision, and Core Values
• Perform other duties as assigned

• A compassionate heart and a sincere desire to assist patients during any phase of their application process
• Strong work ethic demonstrated with excellent outcomes
• Strong written and verbal communication skills
• Desire to provide the best possible experience for our patients
• Experience navigating a computer while on the phone
• Willingness to work and contribute to a team environment
• Ability to troubleshoot problems
• Effective listening skills

• High School diploma / GED (or higher)
• Basic knowledge of Microsoft Office programs (Outlook, Word, Excel)
• Ability to work up to 29 hours/week
• Knowledge of Medicaid and SSI programs
• Prior experience with HHSC (Medicaid, County Indigent, TANF, SSI) a plus
• Bilingual English/Spanish a plus

This is a part‑time position. Hours are Monday through Friday, 8 a.m. to 1 p.m. Some flexibility in hours is allowed.

• Long periods of walking, standing, frequent speaking, listening using a headset, sitting, using hands/fingers across keyboard or mouse, extensive periods working at a computer.
• Able to work from hospital site M-F 8 a.m. – 4:30 p.m.
• Must be willing and able to take required vaccinations (no COVID vaccine).

ECI is an equal opportunity employer. We value the unique abilities and talents everyone brings to our organization and recognize that we benefit in numerous ways from our differences.

We offer a competitive benefits package that includes but is not limited to medical, dental, vision, disability, accident, generous paid time off – PTO bank, Health Savings Account, 401(k) with employer match, and employer‑paid basic life insurance.

ECI is a drug‑free, smoke‑free workplace. Candidates are required to pass a drug test and a background check before beginning employment.