Customer Service Representative
Job in
Grapevine, Tarrant County, Texas, 76051, USA
Listed on 2026-07-24
Listing for:
CRG
Full Time
position Listed on 2026-07-24
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, HelpDesk/Support, Bilingual, Call Center / Support
Job Description & How to Apply Below
Our client is seeking a Customer Service Representative to provide support by coordinating with customers, business partners, and drivers to ensure service commitments are met and customer satisfaction remains a top priority. This role requires strong multitasking, problem-solving, and communication skills to manage multiple priorities in a fast-paced environment while supporting freight and logistics operations. The ideal candidate is customer-focused, collaborative, and motivated to contribute to operational success while taking advantage of opportunities for professional growth and career advancement.
Location:
Grapevine, Texas
Duration: 19 Weeks
Shift Details:
Monday to Saturday - 2pm to 6pm part time
Pay Rate: $18.00
RESPONSIBILITIES
What your day-to-day will look like:
* Assist customers and business partners via telephone and email
* Handle customer complaints in a calm, professional manner
* Diagnose, assess, and resolve problems or issues
* Monitor progress of delivery routes
* Scan haul-away pods and verify stamps
* Process changes or cancellations to delivery orders
QUALIFICATIONS
* 1 year of experience in a customer service role within a call center, answering and responding to customers, resolving problems and issues.
* Experience with Microsoft Office (Word, Excel, & Outlook)
It'd be great if you also have:
* High school diploma or equivalent
* Experience with Microsoft Office and other business-related applications
* Experience in a call center environment
* Bilingual English/Spanish
* Strong customer service skills with the drive to resolve issues
* Excellent organizational skills
* The ability to thrive under pressure while delivering solutions that exceed customer expectations
Category Code: JN003
#LI-BL1
Work Place Policy
#LI-Onsite
Seniority Level: Associate
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