Dispatcher, Customer Service​/HelpDesk

As a Dispatcher at Marriott, you will be the communication hub for guest and internal service requests across our hospitality and travel operations. You will receive, prioritize, and assign work orders for housekeeping, maintenance, transportation, and guest services, tracking completion to ensure timely, high-quality responses. Using dispatch and communication systems, you'll coordinate with on-site teams, update records, and keep guests informed.

In Marriott's people-first culture, you'll deliver friendly, professional support, help resolve issues, and contribute to smooth hotel operations and exceptional guest experiences.

Responsibilities

• Receive and log guest and internal service requests via phone, radio, and digital systems
• Prioritize and dispatch work orders to housekeeping, maintenance, transportation, and other teams
• Monitor job status, follow up on open tasks, and ensure timely completion
• Use hotel/dispatch software to update records, assign tasks, and document resolutions
• Communicate clearly with guests and associates, providing updates and resolutions
• Coordinate transportation and travel-related services as needed
• Escalate urgent issues to supervisors or relevant departments
• Maintain accurate shift reports and handoffs
• Support emergency or incident response communication as directed
• Uphold Marriott service standards and contribute to a positive, people-first culture

Required Skills

• Dispatching and call handling
• Customer service and guest relations
• Use of hotel or dispatch software systems
• Multitasking in a fast-paced environment
• Time management and prioritization
• Clear verbal and written communication
• Problem solving and issue resolution
• Basic data entry and record keeping
• Radio/phone etiquette
• Knowledge of hospitality operations