Engineer Product L2

Summary

The Engineer will provide technical support to production to overcome daily challenges. Engineer will also use procedures and instructions to initiate the analysis process when product failure occurs. Investigations and researched for root causes with analysis documented, recorded, and communicated internally and provide solution. Engineer may contact Client Company for any quality escalations. Responsible for first level failure analysis on Customer Products.

Essential Duties and Responsibilities include the following. Other Duties not listed may be assigned.

• Have appropriate knowledge with the various systems including but not limited to Windows, Android, CMD and Linux tools, and procedures used in Production for Repair and failure analysis.
• Help Team to setup repair line including Tools and ESD grounding.
• Skilled in communication, problem solving, and applying experience and expertise.
• Identify optimum analytical approaches critical to problems.
• Requires communication with local and overseas team via emails and conference calls.
• Prepare parts and components for Factory team second level failure analysis.
• Work inside customer lab.
• Other duties as assigned.

• Responsible for maintaining a positive work environment while supporting the company's culture.
• Responsible for fostering a healthy and safe work environment, focusing on the well‑being of all associates.
• Maintains and strengthens internal, external customer, and supplier relationships. Communicates and works well with all business partners.
• Ensures inventory management and merchandise allocation flows product through the warehouse in the most cost efficient and productive manner.

• Minimum Associate degree in product design, mechanical, electronic or computer engineering with little experience or 3+ years of equivalent experience as FA engineer for computing devices.
• Hands on Experience in hardware assembly and disassembly on computing devices

• Requires excellent written and oral communication skills.
• Must have strong Office suite knowledge (excel, word etc.).
• Requires moderate knowledge of UEFI, WINPE, CMD, Batch files, SDK, ADK, Configuration files such as ini.
• Effectively communicate concepts and solutions with various levels of the organization.
• Effectively liaison between Company and Client.
• Must be able to work cross-functionally with minimal supervision.
• Requires strong analytical and statistical skills.
• Requires flexibility to work overtime for special projects or business supports.