Engineer - Failure Analysis

Description The Failure Analysis Engineer uses procedures and instructions to initiate the analysis process when product failure occurs. Investigations are researched for root causes with analysis documented, recorded, and communicated internally and with the client company. Responsible for first level failure analysis on Customer returned Server/Workstation computers.

• Data Analysis/Communication/Issue Resolution – 90% of the job. Perform failure analysis with knowledge of systems, tools, and procedures.
• Be proficient in a large number of applications used for database management and reporting.
• Visual mechanical inspection (VMI) of computer systems, components (Power Supply, DIMMs, CPU, NIC, SSD, Motherboards, etc.) and subcomponents.
• Follow procedures and diagrams in performing engineering change orders, as required.
• Complete component-level troubleshooting (capacitors, resistors, fuses, ICs, diodes, etc.) and failure analysis.
• Test, troubleshoot, and repair complex system failures as needed.
• Assemble and disassemble units, computer components and subcomponents.
• Communicate effectively, problem-solve, and apply experience and expertise.
• Complete sample analyses for equipment and process qualifications.
• Identify optimum analytical approaches to critical problems.
• Conduct innovative use of new analytical tools, equipment, and methodologies.
• Develop records and perform various failure analyses on systems and components to identify root cause.
• Develop formal failure analysis data reporting and present internally and to clients. Requires communication with Asia team via emails and conference calls.
• Work inside the customer lab.
• Other duties as assigned.

• Responsible for maintaining a positive work environment while supporting the company’s culture.
• Foster a healthy and safe work environment, focusing on the well-being of all associates.
• Maintain and strengthen internal, external customer, and supplier relationships. Communicate and work well with all business partners.
• Ensure inventory management and merchandise allocation flows product through the warehouse in the most cost-efficient and productive manner.

Education and/or Experience

• Bachelors degree in Electronics, Mechanical/Electrical Engineering, Computer/Server repair or related field. Will accept Associate’s degree with experience in product engineering.
• 0-2 years experience in FA role or 4+ years in electronics quality inspection role
• Comprehensive computer knowledge is essential.
• Ability to use electronic test equipment (oscilloscopes & multi-meters, etc.).
• Remain current on developments in field(s) of expertise, regulatory requirements, and knowledge of the client’s products, markets, and objectives as well as industry trends.
• Must be able to speak English. Ability to speak Mandarin Chinese is a plus.

• Excellent written and oral communication skills.
• Familiarity with MS Office (advanced Excel).
• Familiar with computer software and operating systems and ability to identify and perform software updates (OS, BIOS, drivers, firmware).
• Ability to read and interpret schematics/block diagrams with detailed understanding of computer and subassembly functionality.
• Ability to read and interpret system board views and board layout details.
• Effectively communicate concepts and solutions with various levels of the organization.
• Effectively liaison between Company and Client.
• Ability to work cross-functionally with minimal supervision.
• Strong analytical and statistical skills.
• Flexibility to work overtime for special projects or business support.

• Shows determination to achieve excellent results
• Finds better ways
• Demands top performance
• Inspires commitment

Environment is climate controlled. Must be able to reach over shoulder heights; bend or stoop below the waist; perform repetitive wrist, hand, or finger movements; and lift up to 45 pounds. Ability to work in a loud environment.

SMS Info Comm Corporation is an equal opportunity employer. Diversity and Inclusion are the foundation of our culture.