Service Systems Engineer

BASIC PURPOSE AND SCOPE OF POSITION

This role will analyze, report, and take action on the interfacing between machine and technology to improve product connectivity and maintain customer satisfaction. Additionally, the role will provide technical, product and systems guidance to other members of the Kubota Machine Care Center (MCC) based on extensive knowledge and experience.

• Provide technical support to Kubota dealers and other Kubota departments and entities via phone, on-line systems and messages, and on-site visits. Attempt to resolve concerns during the first contact. Report on recommendations and actions.
• Provide technical and operational guidance to other members of the MCC.
• Independently and as a group contribute to key projects and/or key functions of the MCC, such as the Predictive Failure, Machine Health, Telematics Interfaces and AI based service agents.
• Work with machine CAN bus systems to aid in determining root cause analysis and failure prediction.
• Develop plans of action to resolve specific failure modes utilizing telemetry data.
• Inform dealer and company personnel about service concerns and/or solutions via Service Bulletins, Top Issues, telephone conversations, Call Records, and other forms of communication.
• Provide training to dealers, co-workers, and other company staff on products, Kubota systems, and servicing methods.
• Support Kubota’s Sales Organization at both internal and external Company events, addressing product complaints and field product questions.
• Through self-training, continually increase product knowledge using Technical Service Reports, Service/Sales Bulletins, Call Records, Engineering Releases, and other available resources. Actively participate in available technical training.
• Monitor and research product developments in the market and report as appropriate.
• Conduct other activities related to this position as assigned by management
• Other duties as assigned by management

• Bachelor’s degree in Engineering or related field experience required.
• At least 3 years of providing technical support experience required.
• At least 3 years of experience within the areas of machine CAN bus networks and protocols (J1939, KWP
  2000, UDS, etc.).
• Strong written communications skills to explain technical concepts, report on technical investigations.

• Office equipment including computer, copier, phone, printer

Typical Office Environment.

The information provided in the description has been designed to indicate the general nature and level of work performed by incumbents within the classification. This description is not intended to be a comprehensive inventory of all duties, responsibilities, qualifications and working conditions required of employees assigned to this job/classification. This job is intended to include the current essential functions of the job.

Management reserves the right to add or modify the duties and responsibilities and to designate other functions as essential at any time.

Kubota is an equal opportunity at will employer and does not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation or national origin.