Sr. Technical Engineer

Sr. Technical Engineer

Grapevine, Texas, United States

This role focuses on driving technical excellence by architecting, developing, and continuously improving advanced repair processes for our high-performance AI server infrastructure. This position requires deep hardware expertise, a methodical approach to troubleshooting, and the ability to innovate scalable repair solutions.

As a key technical owner, you will lead efforts in designing processes, developing diagnostic tools, conducting root cause analysis, and influencing hardware designs to improve serviceability. Your mission is to establish a center of excellence for AI server repair through engineering rigor, advanced analysis, and reliable processes.

Process Development & Implementation (Primary Focus):

• Process Design:
  Architect, document, and execute end-to-end workflows for diagnosing and repairing AI servers and components. Develop detailed Standard Operating Procedures (SOPs), diagnostic flowcharts, and job-specific work instructions.
• Tool Development:
  Design and implement advanced diagnostic software tools, scripts, and physical fixtures to improve accuracy, efficiency, and repeatability of troubleshooting and repair activities.
• Advanced Validation:
  Define, test, and validate comprehensive test plans for components and full systems to meet high performance and reliability standards.
• Process Control:
  Establish control points within workflows to monitor repair quality and gather repair and failure data for analysis and continuous improvement.

Failure Analysis & Advanced Engineering Support (Primary Focus):

• Problem-Solving Expertise:
  Serve as the technical escalation point for resolving the most complex hardware issues. Triage, troubleshoot, and drive resolution for rare or unknown failure types.
• Root Cause Isolation:
  Conduct deep Root Cause Analysis (RCA), involving schematic interpretation, board-level diagnostics, and meticulous troubleshooting to identify primary causes of failure.
• Collaboration with Core Engineering Teams:
  Partner with Product Design, R&D, and Hardware Engineering teams to provide actionable feedback on failure trends and design weaknesses. Collaborate to influence future products with a focus on improved serviceability and reliability.

Technical Advancement and Guidance:

• Development & Training:
  Create technical resources, training materials, and detailed documentation to propagate advanced diagnostic techniques and repair processes.
• Knowledge Leadership:
  Serve as the primary source of technical expertise for the repair center, providing guidance and empowering technicians and engineers with advanced troubleshooting methodologies and engineering insights.
• Prototyping & Innovation:
  Drive innovation through iterative prototyping and development of robust repair workflows to improve efficiency and system reliability.

Analytics and Continuous Improvement:

• Data Analysis:
  Regularly analyze repair data to identify systemic failure trends, optimize existing processes, and track performance metrics such as test yields, repair turn-around times, and cost.
• Process Optimization:
  Initiate and lead engineering-driven process improvement projects informed by data analysis to ensure consistent, high-quality repairs.
• Feedback Loop with Manufacturing & Design:
  Support continuous improvement by providing actionable insights to manufacturing, design, and quality teams based on repair data and failure modes.

Required Qualifications (Must-Haves):

• Education:
  
  Bachelors degree in Electrical Engineering, Computer Engineering, Manufacturing Engineering, or a closely related field.
• Experience:
  
  3+ years of experience in a technical role, such as Test Engineering, Manufacturing Engineering, Hardware Sustaining, or Repair Engineering with a focus on server systems or data center hardware.
• Proven expertise in developing detailed SOPs, technical workflows, and diagnostic plans for complex electronics.
• Strong, hands-on experience with hardware diagnostics, schematic analysis, and troubleshooting methodologies, particularly for server systems.
• Proficiency in scripting and automation tools (e.g., Python, Bash) to…