Credit Collections Assistant

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Full Time, Grapevine, TX, US

Reports to:

Director of Credit & Collections

FLSA:
Temporary, hourly

Schedule:

Monday–Friday, 8am–5pm

• A comprehensive health plan that includes medical,dental, andvision coverage to ensure you and your family have access to the care you need
• A 401(k)-retirement plan with a generous company match to help you save for your future and achieve your financial goals
• Other fringe benefits including Birthday & Anniversary bonus
  , company-wide discounts
  , legal services, short & long-term disability, etc.
• Positive work environments that offer work/life balance and professional growth
• Mission-driven work making a global impact with local roots
• The opportunity to have hands on work experience with industry leading
  , innovative technology

The Credit Collections Assistant uses independent judgment and exercises full working responsibility of follow‑up calls for clients in lockout to bring them back into compliance with servicing the interlock and payment of fees. Coordinates office and field collection procedures and analyzes field collection reports to determine further steps in collection effort. Compiles data required for transfer of accounts to collection agency.

Credit Assistant may be required to assist in compiling monthly information for report of delinquent account collections and bad debt write‑offs. Coordinates and acts as liaison for contracts with vendors for collection bill receivables and other collection agencies.

• The essential functions included, but are not limited to the following:
• Daily collection calls using the lockout report. Must be able to write detailed notes on all collection calls and insert in the collection screen in Smart Trac.
• Review past‑due clients for reinstall and send approvals to Customer Service Representatives so they can set client up for installation.
• Review of client logs to determine if a lockout credit will be assessed.
• Review of tow bills and service site notes to determine if a tow bill should be credited.
• Conducts special billing investigations involving difficult problems. Makes determinations and resolves disputes.
• Handles difficult credit/collection problems that are referred by Customer Service Representatives.
• Monitors customer account balances for customer services and initiates collection procedures.
• Assures credit collection policies are consistent with sound business and financial policies, and are in compliance with City, State, and Federal rules and regulations.
• Coordinates and records field collection activities of Customer Service Representatives and Service Centers.
• May handle correspondence and claims in connection with bankruptcies and estates.
• Coordinates acknowledgement of refunds, notification of customers and reconciliation of accounts.

• Sufficient education, training and/or work experience to demonstrate possession of the following knowledge, skills and abilities, which would typically be acquired through:
• The combination of previous training and education equivalent to completion of two years of college or business school, and
• Three years experience as a Customer Service Representative or Customer Service Specialist, or three years experience in a responsible position involving the extension of credit and collection of delinquent accounts.
• Knowledge of modern office procedures, methods and computer equipment.
• Knowledge and understanding of automated systems and procedures for bill collection and follow‑up.
• Ability to interpret customer billing records.
• Ability to determine and resolve billing errors with customers.
• Effective written and oral communication skills, including ability to deal with customers in resolving billing and credit problems.
• Ability to work under pressure and sometimes with difficult and abusive customers.
• Ability to work independently using judgment and analytical skills to resolve problems and discrepancies.
• Ability to maintain physical condition appropriate to the performance of…