Medical Assistant

Job Description

JOB SUMMARY:

The MA will handle phone calls and voicemail from the patients who are seeking medical information and/or medical attention. The MA will address patient clinical questions, explaining/documenting laboratory results, calling in prescription refills, explaining procedures/treatments, initiating prior authorizations, and scheduling.

Minimum

Job Requirements:

• High School Diploma
• Medical Assistant office experience
• EMR experience required
• E Clinical Works experience preferred
• Travel may be required

Essential

Skills and Abilities:

• Ability to keep accurate records
• Competent organizational skills
• Ability to handle stressful situations
• Ability to meet deadlines and multitask
• Excellent oral/written communication skills
• Excellent interpersonal skills
• Dependable and capable of being on time
• Empathetic with patient’s needs and concerns
• Positive and professional attitude
• Must demonstrate the ability to communicate effectively with all members of the healthcare team, patients, and community representatives

• Answering phone calls and voicemails
• Answering patient clinical questions
• Review medical history and counsel patients regarding their clinical status and need for further evaluation or treatment
• Evaluate a new complaint by phone and triage to emergent, urgent, or routine appointment
• Locate laboratory results not yet in the patient’s medical records
• Explaining/documenting laboratory results
• Calling in prescription refills
• Explaining procedures and treatments
• Initiating prior authorizations
• Schedules appointments and urgent visits as appropriate
• Documenting all information into the computer system
• Maintaining confidentiality of all patient information
• Adheres to policies/safety practices
• Performs other duties as assigned

Full-time

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

• Rheumatology

Monday to Friday

High school or equivalent (Required)

clinical back office: 1 year (Preferred)

Certified Medical Assistant (Preferred)

In person

Ability to Relocate if required or easily commute to location