Medical Assistant - Grapevine, TX

Urgent Surgery Associates, PA (“URSA”) is looking for a highly organized and detail-oriented Medical Assistant to join our healthcare team. The Medical Assistant serves as a key resource for physicians, advanced practice providers (APPs), patients, and office staff by coordinating appointments, maintaining records, facilitating communication, preparing exam rooms, and supporting efficient office operations. This role will provide primarily front office support to our Grapevine location and may occasionally assist other sites.

This position will play a crucial role in ensuring the smooth and efficient operation of the medical offices. Core hours are 9:00am - 5:00pm Monday
- Friday. Typically in-office Monday
- Thursday & remote Fridays.

Primary location: 1615 Lancaster Dr., Suite 150, Grapevine, TX 76051

Our goal at Urgent Surgery Associates is to provide excellent patient care centered on serious and acute general surgery. At URSA, we pride ourselves in proving the very highest quality of care with skill, compassion, and utmost dedication to our patients.

• Greet and assist patients, visitors, and vendors in a professional and courteous manner.
• Answer, screen, and route incoming telephone calls and electronic communications.
• Coordinate patient appointments, follow‑up visits, procedures, and related scheduling activities.
• Assist with patient check‑in and check‑out processes, including collecting and updating demographic, insurance, pre‑payment and other required information.
• Coordinate communication between patients, providers, hospitals, surgery centers, and other healthcare partners as needed.
• Communicate with patients to ensure understanding of pre‑operative instructions and post‑operative care.
• Assist physicians by keeping them informed of office and surgery appointments.
• Ensure that necessary documentation and consents are completed prior to procedures.
• Prepare and maintain exam rooms, ensuring rooms are clean, organized, appropriately stocked, and ready for patient visits.
• Assist physicians and advanced practice providers with administrative and operational support activities.
• Maintain accurate patient records and documentation in accordance with organizational policies and applicable regulations.
• Process records requests, forms, and other administrative documentation as assigned.
• Monitor and maintain office and clinical supply inventories and coordinate replenishment as needed.
• Support office operations through filing, scanning, data entry, correspondence, and record management activities.
• Collaborate with other medical office staff to ensure seamless workflow.
• Assist with scheduling meetings, coordinating office activities, and supporting departmental projects.
• Maintain a high level of confidentiality and adhere to HIPAA requirements and organizational standards.
• Build and maintain positive working relationships with patients, providers, staff, and external stakeholders.

• Strong customer service skills with the ability to interact professionally and courteously with patients, providers, staff, and external stakeholders.
• Excellent verbal and written communication skills.
• Strong organizational skills with the ability to manage multiple priorities and competing deadlines.
• Ability to maintain accuracy and attention to detail while working in a fast‑paced environment.
• Ability to exercise sound judgment, discretion, and professionalism when handling confidential or sensitive information.
• Ability to establish and maintain effective working relationships across all levels of the organization.
• Working knowledge of HIPAA privacy and confidentiality requirements.
• Proficiency in Microsoft Office applications, including Word, Excel, Outlook, and Teams.
• Experience utilizing electronic medical record (EMR) systems.
• Ability to adapt to changing priorities and operational needs.
• Ability to work independently while contributing effectively as a member of a team.
• Ability to follow established policies, procedures, and regulatory requirements.
• Basic knowledge of medical office workflows, patient scheduling processes, and healthcare documentation practices.