Patient Care coordinator

Description

• Greet patients warmly and assist with check-in and check-out processes.
• Schedule, confirm, and manage patient appointments; coordinate provider schedules to ensure efficient clinic flow.
• Verify insurance eligibility, benefits, and obtain required authorizations prior to visits.
• Collect copays, balances, and outstanding patient payments; support collections and billing follow-ups as needed.
• Communicate with patients, providers, clinical staff, and external partners to ensure seamless care coordination.
• Answer incoming calls professionally and meet established phone KPIs (call volume, response time, documentation accuracy).
• Perform appointment reminder and confirmation calls to reduce no-shows.
• Maintain accurate and timely documentation in the EHR, ensuring proper and complete patient records.
• Support back office and clinical teams with administrative and operational tasks as needed.
• Adhere to HIPAA and clinic policies while delivering excellent customer service.
• Perform additional duties as assigned.