Patient Services Coordinator II

Overview

US Oncology Network is looking for a Patient Services Coordinator to join our team at Texas Oncology
, a full‑time position supporting the Oncology/TBS Department at the 1631 Lancaster Drive clinic in Grapevine, Texas. Typical work week is Monday through Friday, 8:00 a.m. – 4:30 p.m.

• Greets patients and visitors in a prompt, courteous, and professional manner; checks in patients and informs clinical staff of patient arrival.
• Provides and explains paperwork for the patient to complete prior to examination, collects and files patient forms, updates demographics and insurance information in the system, and collects co‑pays and balances; provides receipt.
• Answers, screens, and responds to routine questions, routes calls to appropriate personnel, or takes thorough messages; pages clinic personnel as appropriate; communicates messages accurately and timely according to procedures.
• Checks patients out after examination; schedules returning appointments according to physician and office guidelines; provides patients with appointment details such as time, location, directions, and instruction sheets.
• Records patient cancellations and missed appointments, reschedules appointments, notifies appropriate staff, and makes notes in the patient chart.
• Provides general administrative support by filing charts and forms; maintains lobby area in a neat and orderly manner; maintains an adequate supply of forms and office supplies required for daily activities.
• Adheres to confidentiality, state, federal, and HIPAA laws and guidelines regarding patient records.
• Performs other duties as requested or assigned, including typing memos and forms; duties limited to no more than five high level responsibilities.

Level 1

• High school diploma or equivalent required.
• Some receptionist or office experience preferred.
• Proficiency with computer systems and Microsoft Outlook, Word, and Excel required.
• Must successfully complete required e‑learning courses within 90 days of occupation.

Level 2 (including Level 1 requirements)

• At least eighteen (18) months front‑line medical office receptionist experience with insurance forms and scheduling software required.
• Knowledge of practice personnel, daily routines, and scheduling a plus.

Level Sr (including Level 1 and 2 requirements)

• At least five (5) years front‑line medical office receptionist experience with insurance forms and scheduling software required.

Employee must regularly sit, use hands to finger, handle, or feel; occasionally stand, walk, reach with hands and arms; occasionally lift or move up to 30 pounds; requires vision and hearing corrected to normal ranges.

Work requires frequent interaction with patients and staff; reasonable accommodations may be made for individuals with disabilities.