Events Manager

Job Summary

Responsible for preparing all event documentation and coordinating with Sales, property departments and customers to ensure consistent high‑level service throughout pre‑event, event, and post‑event phases of property events. This position primarily handles events of average complexity and ensures a seamless turnover from sales to service back to sales. The role recognizes opportunities to maximize revenue through upselling and offering enhancements to create outstanding events.

• High school diploma or GED; at least 1–2 years of experience in event management or a related professional area.
• 2‑year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or a related major; at least 1 year of experience in event management or a related professional area required.

• Ensures that events progress seamlessly by following established procedures, collaborating with other employees, and ensuring accuracy.
• Greets customers during the event phase and hands off to the Event Operations team for execution of details.
• Adheres to all standards, policies, and procedures.
• Ensures billing accuracy and conducts bill reviews with clients prior to processing the final bill.
• Manages group room blocks and meeting space for average to large‑sized assigned groups.
• Identifies operational challenges associated with the group and determines how to best work with property staff and customers to solve these challenges or develop alternative solutions.
• Uses judgment to integrate current trends in event management and event design.
• Acts as liaison between field salesperson and customer throughout the event process (pre‑event, event, post‑event).
• Participates in customer site inspections and assists with the sales process as necessary.
• Performs other duties as assigned to meet business needs.
• Solicits feedback from property departments to identify areas for improvement and enhance the Event Planner’s experience.

• Delivers excellent customer service throughout the customer experience and encourages the same from other employees.
• Empowers employees to provide excellent customer service.
• Sets a positive example for guest relations.
• Coordinates and communicates event details both verbally and in writing to customers and property operations.
• Makes presence known to customers at all times during the process.
• Oversees customer experiences from file turnover through the post‑event phase until turnover back to sales.
• Follows up with customers post‑event.
• Responds to and handles guest problems and complaints.
• Uses personal judgment and expertise to enhance the customer experience.
• Stays available to solve problems and/or suggest alternatives to previous arrangements.
• Works to continually improve customer service by integrating obtained feedback and personal judgment into action plans.
• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
• Interacts with guests to obtain feedback on product quality and service levels.
• Ensures hourly employees understand expectations and parameters for event activities.

• Conducts formal pre‑ and post‑event meetings as required to review and communicate group needs and feedback.
• Leads formal pre‑event and post‑event meetings for average to large‑sized assigned groups.
• Facilitates various meetings as required (Banquet Event Order meeting, block review, etc.).

• Assists in the sales process and revenue forecasting for customer groups.
• Upsells products and services throughout the event process.
• Forecasts group sleeping rooms and event revenue (catering and audiovisual) for assigned groups.

• Reviews comment cards and guest satisfaction results with employees.
• Observes service behaviors of employees and provides feedback to individuals and/or managers.
• Assists in the development and implementation of corrective action plans.
• Takes initiative to use experience to improve service performance according to evaluation of issues and resolution.
• Works with property staff and customers to address operational challenges associated with the group.
• Performs other duties as assigned to meet business needs.

At Marriott International, we are dedicated to being an equal‑opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non‑discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.