Front Office Manager

Job Details

Job Location:

Hilton Garden Inn DFW North Grapevine - Grapevine, TX 76051
Position Type:
Full Time

• Directly supervises the Front Desk staff and department operations (e.g. hiring, terminating, disciplinary actions, and performance evaluations).
• Schedules subordinates, maintaining adequate staffing levels while adhering to labor standards guidelines.
• Assigns duties to staff and observes performance to ensure adherence to hotel policies and established operating procedures.
• Assures maximum guest service through training, including but not limited to hotel amenities, the local area, shopping, dining, entertaining, current groups and banquet functions.
• Monitors Revenue Management systems to ensure the hotel is positioned as a market leader in RevPAR.
• Selects or assists in the selection of hotel staff and complete all new hire paperwork.
• Reviews employee performance and conducts personnel actions such as disciplinary actions and terminations.
• Maintains accurate records including cash flow sheet, direct bill accounts, credit card receipts, registration cards, reservation cards, direct bills, credit cards, and IRS.
• Conducts or assists in conducting staff meetings.
• Adheres to all franchise and company procedures and regulations as well as standard operating procedures.
• Receives and resolves or assists in resolving guest complaints and employee issues.
• Performs functions of the General Manager in their absence.
• Covers shifts in all departments as scheduled by the General Manager.
• Corresponds with group and travel agents to answer special requests for rooms and rates.
• Assists with sales and marketing efforts as directed.
• Maintains and implements established Emergency Procedures, assuring the security of guests and monies.
• Participates in the preparation of the hotels annual budget.
• Answers inquiries pertaining to hotel policies and services.
• Assists General Manager in annual wage scale surveys; ensures employee wages follow wage and salary guidelines.
• Note:
  
  Other duties as assigned by General Manager or Area Director.