Night Auditor

Pay: $15.75

At Great Wolf, our Night Auditor is responsible for providing nightly front‑desk support and ensuring the front office accounting records are accurate on a daily basis.

• Grow your career
  :
  Cross‑training, scholarship fund, and talent development programs at all levels.
• Great Perks
  :
  Exclusive benefits for you, your family, and friends—including discounted vacations and employee referral incentives.
• Learn While You Earn
  :
  Access to Great Wolf University for on‑the‑job training, functional, and leadership training.
• Prioritize Your Well‑Being
  :
  Flexible scheduling, a holistic wellness program, technology tools, and support from our Employee Assistance Program and Employee Relief Fund.
• Celebrate Your Uniqueness
  : A team that champions diversity and inclusion through programs that make everyone feel welcome and recognized.

• Medical, Dental, and Vision insurance
• Health savings account
• Telehealth resources
• Life insurance
• 401K with employer match
• Paid vacation time off
• Paid parental leave

• Welcomes guests by greeting, answering questions, and responding to requests.
• Registers guests by obtaining or confirming room requirements, verifying pre-registration, assigning rooms, obtaining information and signatures, issuing guest room keys.
• Establishes credit by verifying credit cards or obtaining cash.
• Directs guests to rooms by showing location on resort map.
• Conveys information to guests by receiving and transmitting messages, mail, facsimiles, packages, etc.
• Provides concierge duties to guests by answering any inquiries regarding resort and other services guests may require, such as entertainment, shopping, business, and travel.
• Maintains records by entering room and guest account data.
• Collects revenue by entering services and charges, computing bills, obtaining payment.
• Makes resort and other reservations by entering or telephoning requirements, checking availability, confirming requirements.
• Secures guest's valuables by processing lost and found to the housekeeping department.
• Prints appropriate reports and distributes to management.
• Prints or emails express check‑out folios to be distributed by security to departures.
• Completes Manager on Duty training.
• Assists accounting in the completion of researching any out‑of‑balance amounts each night.
• Batches credit cards and gift cards, researches variance each night.
• Ensures operating systems (Micros and OPERA) balance each night.
• Researches any balances in PI accounts nightly and checks them in and out each night.
• Organizes credit card receipts by type nightly.

• High School Diploma (or equivalent education/experience).
• Strong basic math skills (addition, subtraction, division, multiplication).
• Must be flexible regarding schedule, based on business demands.
• Previous experience demonstrating strong customer service.
• Successful completions of a criminal background check and drug screen.

• Previous OPERA experience.
• Previous experience balancing financial transactions.
• Ability to multi‑task and prioritize a variety of tasks with minimal direction.
• Proven teamwork skills.
• Enthusiastic and energetic.
• Excellent communication skills.

• Ability to lift up to 20 lbs.
• Able to sit and/or stand for long periods of time.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities