Assistant Director, Food & Beverage

Pay: $85,000 - $95,000

At Great Wolf, the Assistant Director of Food & Beverage, under the guidance of the Director of Food & Beverage, manages and oversees all aspects of the organization's food and beverage planning, presentation and service, with duties particularly focused towards special event planning/implementation, managing departmental costs, overseeing all aspects of F&B training and adherence to quality and safety standards. The Assistant Director leads the operations of the department in conjunction with and in the absence of the Director.

• Grow your career: a great place to start or advance your career with cross-training, scholarship fund, and talent development programs at all levels
• Great Perks: take advantage of exclusive perks for you, your family, and friends—including discounted vacations and employee referral incentives
• Learn While You Earn: gain access to Great Wolf University for on-the-job training, functional, and leadership training
• Prioritize Your Well-Being: we offer flexible scheduling, access to a holistic wellness program and technology, and support through our Employee Assistance Program and Employee Relief Fund
• Celebrate Your Uniqueness: join a team that cheers for diversity and inclusion through programs that make everyone feel welcome and recognized
• Medical, Dental, and Vision insurance
• Health savings account
• Telehealth resources
• Life insurance
• 401K with employer match
• Paid vacation time off
• Paid parental leave

• Assists the Director in overseeing the daily functions of administration and planning of the Food and Beverage Department to meet the needs of the operation in achieving monthly KPI goals.
• Helps the team to achieve operational objectives by contributing information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer service standards; resolving problems; completing audits; identifying trends; determining system improvements; implementing change.
• Actively participates and follows up in the proficient recruiting, hiring, orientating & training, assigning, scheduling, coaching and counseling of Pack Members; communicating job expectations; planning, monitoring, giving feedback, and reviewing job contributions; enforcing policies and procedures consistent with the Great Wolf Lodge Handbook.
• Assigns, audits and ensures compliance of Pack Member participation training courses in Great Wolf University.
• Collaborates with F&B leadership on Pack development, training and succession planning.
• Leads frontline staff in anticipating and attending to guests needs to ensure maximum satisfaction.
• Partners with F&B leadership in directing the preparation, presentation and timeliness of all foods and beverages in all venues of the Lodge; ensures all items are prepared per recipe guidelines meeting flavor, quality, speed and service standards.
• Collaborates with the Executive Chef and Purchasing Team to ensure storeroom, cooler and freezer organization to maintain designated par levels and adherence to all health code requirements; first-in/first-out protocols.
• Assists Director and Chef with controlling cost of goods sold through regular review of portion control and preparation quantities produced by frontline pack; extends to activities designed to minimize waste.
• Ensures all F&B areas strictly and continuously adhere to all local and national standards of food handling, cleanliness, sanitation, organization and maintenance coinciding with direct oversight of the daily/weekly/monthly cleaning schedule and daily execution of Great Wolf internal safety audits.
• Works with F&B Leaders and HR to ensure timely, accurate execution of scheduling and payroll activities.
• Monitors equipment operation, performs preventative maintenance, troubleshoots breakdowns, maintains supplies, and calls for repairs as necessary through designated channels.
• Participates in weekly/monthly inventory procedures to ensure budgeted controllable costs are not exceeded and appropriate pars are maintained.
• Conducts department pre-shift meetings and service audits at…