Hospitality Lead-PT; Casual

Job Summary

Oversees, directs, coaches and motivates the Recreation Coordinator Assistant positions (RCA I and RCA II) while working at concession stand facilities and/or special events.

1. Attends to the daily operation and opening and closing of concession facilities as well as assists with various programs and concession stands.

2. Assigns tasks, trains staff, schedules, and fills shifts as needed.

3. Prepares food and product at concession stand facilities.

4. Assists with concession stand set up, tear down, and implementation including working both inside and outside in various locations and conditions.

5. Performs general maintenance and housekeeping duties in the Parks and Recreation Department.

6. Ensures a safe working environment at all facilities.

7. Completes various reports and submits them to the appropriate supervisor.

8. May purchase supplies, food, drinks, and equipment to manage the concession stand.

9. Makes recommendations regarding the hiring, discipline, and termination of employees working at concession stand facilities.

10. Performs related duties as directed when such duties are a logical and appropriate assignment to the position.

11. Regular and timely attendance are required for this position.

12. Interacts professionally and respectfully with the public, coworkers, and others in the course of daily work.

SKILLS, KNOWLEDGE AND ABILITIES

• Ability to understand and follow oral and written instructions.

• Ability to use a calculator and do basic math functions.

• Ability to train staff on proper procedures for the concession stand facilities and other programs.

• Ability to provide excellent customer service by responding to customers' questions and needs.

• Must have knowledge or money handling and able to operate a cash register, iPad or computer.

• Must have some knowledge of general food preparation and operations of a kitchen.

• Must be able to demonstrate excellent customer service skills.

• Must be able to work outdoors as required.

• Must have the ability to work flexible schedules allowing them to work various times and be available nights, weekends, and some holidays.

• Must have physical ability to load, move and/or set up tables, chairs, and various equipment needed for catering or concession stand events.

• Must have good communication and leadership skills with the ability to lead, coordinate, schedule, coach and motivate staff.

EDUCATION, EXPERIENCE AND OTHER REQUIREMENTS

High school diploma or GED and minimum age 18.

Six-months of work experience in the food industry or concession stand related environment is preferred.

Must be able to obtain a Manager Food Handlers certification within 6 months of hire date or promotion.

Must pass a Federal/National criminal background check, credit check, and have a valid driver's license with an acceptable driving record as defined by City policy.

Must pass a pre-employment drug screen.

The above statements are intended to describe the general nature and level of work being performed by the person assigned to this position. They are not intended to be an exhaustive list of responsibilities, duties, and skills required. This job description does not constitute an employment agreement between the employer and the employee and is subject to change by the employer as the needs of the employer and the job requirements change.