Bell & Valet Captain - Hotel Vin

Job Description

Posted Monday, August 31, 2026 at 5:00 AM

Why Work at Hotel Vin?

At Hotel Vin, Autograph Collection , we don’t just offer jobs—we create opportunities to thrive in a dynamic, culture-driven environment. Located in the heart of Grapevine, Texas, our luxury boutique hotel blends world-class service with a passion for unforgettable guest experiences. Hotel Vin features 120 elegantly designed guest rooms, the renowned Bacchus Kitchen + Bar, and a premier wine experience celebrating the region’s rich heritage.

As part of Harvest Hall, a European-style food hall, and with state-of-the-art event spaces and a rooftop terrace, Hotel Vin is the perfect blend of luxury, innovation, and hospitality.

DEPARTMENT: Rooms
REPORTS TO: Director of Front Office and Rooms Operations Manager
STATUS: Non-Exempt

POSITION SUMMARY

The Bell & Valet Captain provides hands‑on leadership for all Bell and Valet operations while delivering a welcoming, efficient and personalized arrival and departure experience for Hotel Vin guests. This position leads by example through active participation in Bell and Valet services, supports daily staffing and operational needs, maintains the organization, appearance and safety of the front drive, and serves as a key point of communication between Bell and Valet associates, Front Desk and Rooms leadership.

The Bell & Valet Captain is responsible for supporting the safe and efficient handling of guest vehicles, vehicle keys, luggage and guest property while ensuring established service, safety and operational procedures are consistently followed.

RESPONSIBILITIES

• Lead daily Bell and Valet operations while maintaining Hotel Vin service standards and a professional, welcoming environment.
• Lead by example through active participation in daily operations, including greeting guests, opening vehicle doors, assisting with luggage, parking and retrieving vehicles, and supporting guest arrival and departure needs.
• Maintain an organized, safe and presentable front drive while actively managing vehicle flow, congestion and guest arrival and departure activity.
• Monitor business levels throughout the shift and appropriately deploy Bell and Valet associates based on operational needs.
• Assist Rooms leadership with associate scheduling needs, attendance, breaks, overtime control and timekeeping.
• Communicate daily occupancy, arrivals, departures, groups, VIPs, Elite guests, events, special requests and other relevant operational information to Bell and Valet associates.
• Coordinate group arrivals and departures, including luggage pulls, storage, delivery and other group transportation or arrival needs as communicated by hotel leadership.
• Ensure guest luggage is properly tagged, secured, stored and delivered according to established procedures.
• Maintain accountability for the proper handling, security and organization of guest vehicle keys, valet tickets, guest vehicles, luggage and other guest property while in the care of the hotel.
• Ensure guest vehicles are parked, retrieved and handled safely, efficiently and according to established valet procedures.
• Ensure established vehicle key‑control procedures are consistently followed and immediately address or elevate any key, vehicle or ticket discrepancies.
• Monitor the valet parking operation to ensure vehicles are properly parked and organized and parking areas are utilized safely and efficiently.
• Coordinate hotel house car operations, including vehicle readiness, cleanliness, availability and communication with the Front Desk and Rooms leadership.
• Ensure Bell and Valet equipment, including bell carts, valet podium, radios, key storage areas and other operational equipment, is clean, organized, secure and ready for use.
• Maintain knowledge of hotel outlets, services, hours of operation, transportation options, local attractions and the surrounding Grapevine area in order to accurately assist guests.
• Serve as a primary point of contact for Bell and Valet guest concerns and resolve issues within established authority.
• Participate in guest recovery and immediately elevate significant guest concerns to the Director of Front Office, Rooms Operations Manager or Manager…