HR Administrator

Overview

HR Administrator supporting employees across the U.S. in Game Stop stores. You will respond to questions and concerns regarding UKG Pro, WFM (time & attendance), W2s, payroll, onboarding/offboarding, employment verifications, and more via phone and email. The goal is to provide an excellent employee experience. You will work with a team that is performance driven and focused on getting results.

• Assist associates (employees) professionally, via phone and email, in response to questions, concerns, and requests for assistance.
• Maintain the confidentiality and security of data accessed during daily activities.
• In accordance with established guidelines, escalate specified types of concerns to other HR team members or a supervisor.
• Collaborate as a team member to maintain high-quality customer service and productivity; provide coverage for other team members as needed.
• Establish and maintain effective working relationships with coworkers, supervisors, and individuals at all levels of the organization.
• Perform other related duties as assigned.
• Customer Focus – Make associates and their needs a primary focus and develop productive customer relationships.
• Communication – Accurately comprehend messages, respond appropriately, check for understanding, and present messages to enhance understanding.
• Business Acumen – Understand complex business issues and what drives good decision making.
• Innovation and Problem Solving – Generate innovative solutions; explore different and novel ways to address work problems and opportunities.
• Decision Making – Identify issues, consider options, and take actions aligned with available facts and constraints.
• Managing Conflict – Effectively handle antagonistic situations over the phone and email, using appropriate interpersonal styles to reduce tension or conflict.

• Bachelor’s degree required in a related field, human resources, operational leadership, organizational development, or similar discipline.
• 1+ years of HR or Payroll experience preferred.
• Ability to exercise strong judgment and independently act within defined HR policies and procedures.
• Thrive in a growth environment; self-motivated, proactive, and take ownership of responsibilities.
• Strong conflict management and resolution skills.
• Proven ability to manage multiple priorities and a high-volume workload.
• Excellent self-management, interpersonal skills, and ability to maintain confidentiality.
• Proficient with Windows-based computers and Microsoft Office programs (Excel, Outlook, PowerPoint, Word).
• Demonstrated ability to model customer-focused behaviors leading to outstanding customer experiences.
• Ability to work additional hours during peak seasons when required for special projects.
• Committed to Game Stop policies and procedures, including attendance, confidentiality, conflict of interest, and ethical responsibilities.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.