User Experience Designer

Join to apply for the User Experience Designer role at BILT Incorporated
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Location: BILT - Global Brand Support Center, Grapevine, Texas 76051

BILT Incorporated is a fast-growing software-as-a-service company revolutionizing instructions and training for consumers and professional technicians alike. BILT creates official 3D Intelligent Instructions® for thousands of products from hundreds of innovative brands and hosts them on a free mobile app. Users can manipulate interactive animations on a touchscreen, providing a superior training differentiator for products that require assembly, installation, maintenance, programming, or repair.

BILT’s mission is to create an experience so enabling and empowering that it turns users into promoters of the brands we serve. Our award-winning mobile app provides voice, text, and animated guidance for assembly, installation, maintenance, and repair, serving consumers, professional technicians, and clients.

BILT is seeking an experienced User Experience (UX) Designer to join our team in Grapevine, TX, to design intuitive, polished, secure, and accessible user interfaces that power BILT’s mobile and spatial computing applications, and web-based portal. You’ll collaborate with a cross‑functional team to shape interactive 3D experiences that delight users and strengthen both the BILT brand and the brands of those we serve.

This role will support customers from many industries, from retail to enterprise/professional, including federal contracts, requiring current U.S. citizenship
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• Design User Interfaces: Craft responsive, high‑quality UI components and custom views for web, mobile, and spatial computing platforms, ensuring a seamless and intuitive user experience across devices.
• Secure UX Implementation: Collaborate with product and engineering teams to ensure UX journey maps and designs comply with overall product quality goals, security requirements, and accessibility standards.
• Cross-Functional Collaboration: Work closely with the UX team, product managers, and developers to explore, design and deliver cohesive, secure, and user‑centric features that drive elevated engagement within the BILT app.
• User Testing & Iteration: Assist UX research to conduct usability testing, gather and analyze user feedback, and apply insights to refine designs—reducing friction and improving usability.

• Education: Bachelor’s degree in a relevant field such as HCI, Graphic Design, Interaction Design or User Experience Design (including Computer Science, Software Engineering, or Cognitive Science) with a strong design portfolio, demonstrable product impact, hands‑on work with interactive mobile applications, and practical experience in UX design.
• Citizenship: Current U.S. citizenship required due to federal contract stipulations and FedRAMP compliance. Candidates must provide verifiable proof of citizenship (e.g., passport, birth certificate).
• Experience: 3+ years of experience in UX design for mobile/web applications; familiarity with 3D interactive content and experience designing and implementing user interfaces for iOS, Android, and Web. Augmented reality (AR) and spatial computing platform interfaces (vision
  
  OS) are a plus but not required.
• Technical
  
  Skills:
  
  Strong knowledge of UX/UI design & prototyping tools (e.g., Figma, Sketch, Adobe XD). Familiarity with iOS (Swift) and Android (Kotlin/Java) development environments for collaboration with mobile developers. Experience implementing WCAG 2.1 AA accessibility standards is a plus.
• Soft Skills: Excellent communication and storytelling abilities; skilled at turning user feedback into actionable design improvements prioritizing ease of use, security, and accessibility. Adaptable, curious, and proactive mindset with a passion for continuous learning and innovation.
• Clearance: Ability to obtain and maintain a federal security clearance (e.g., Public Trust or higher) is a plus but not required at hiring.
• Office requirements include routine use of standard office equipment (computers, tablets, phones, e‑mail) and security‑compliant communication platforms. Physical demands include prolonged…