Senior IT Technician

Our client is a leading Managed Services Provider delivering enterprise-level IT support, cybersecurity, and cloud solutions to small and mid-sized businesses. We are searching for a Senior IT Technician who enjoys working across a variety of client environments, solving complex technical issues in a Managed Services Provider (MSP) setting.

This role is responsible for proactive systems administration, infrastructure project work, and remote and on-site client support. The technician will serve as an escalation resource, help maintain stable and secure client environments, and contribute to continuous improvement across operations and service delivery.

• Troubleshoot and resolve technical issues across multiple client environments
• Support both Windows and Mac environments
• Administer and support Microsoft 365
• Set up and support networks, firewalls, switches, and connectivity
• Diagnose and resolve server-related issues
• Act as an escalation point for more complex technical challenges
• Provide guidance to junior technicians helping elevate team performance and consistency
• Help define and improve processes, documentation, and service delivery as the organization grows
• Work directly with clients to provide clear updates, recommendations, and solutions
• Participate in onsite client visits as needed

• Bachelor s degree in Computer Science, Information Systems, Cybersecurity or related degree preferred
• 5+ years  experience supporting Windows and Mac environments
• Hands-on experience setting up and supporting networks (firewalls, switches, VPNs)
• Experience troubleshooting server and infrastructure issues
• Strong knowledge of Microsoft 365 administration
• Prior experience working in an MSP environment strongly preferred

• Strong communication skills - ability to explain technical issues in a clear, client-friendly way
• Ability to work independently and problem solve without constant direction
• Comfortable interacting directly with clients and managing relationships
• Thrives in an environment with less structure and enjoys helping build processes
• Able to manage multiple priorities in a fast-paced, high-growth environment
• Proactive, Process-Oriented mindset and look for ways to improve processes and service delivery

• Certifications such as CompTIA Network+, Security+ preferred

• Valid driver s license required
• Reliable personal vehicle and active auto insurance required
• Ability to travel to local client sites; mileage reimbursement is provided

• Ability to lift up to 50 pounds for transporting equipment

• In this role, you will resolve client issues in a professional and timely manner
• Clients feel confident and well-supported, with clear communication and proactive guidance
• Technical issues are resolved efficiently, with an eye toward preventing recurring problems
• You take ownership of client environments and continuously look for ways to improve performance, security, and reliability
• You are a trusted resource for both clients and internal team members
• Junior team members benefit from your experience, gaining confidence and technical growth
• You contribute to building better processes, documentation, and consistency as the team scales