Depot Technician

IT Depot Technician

Department: IT Operations / End User Computing

Location: On-site

Role Type: Full-Time

The IT Depot Technician plays a critical role in the lifecycle management of IT hardware assets across the organization. This position is responsible for the receipt, imaging, preparation, deployment, and return processing of end-user devices, ensuring that hardware is accurately tracked, properly configured, and delivered to end users in a timely and professional manner. The ideal candidate is organized, detail-oriented, and comfortable working in a fast-paced environment that requires both independent execution and close collaboration with IT, operations, and service desk teams.

• Receive, inspect, catalog, and store incoming IT hardware in designated functional areas
• Coordinate hardware deployment, redeployment, assignment, and returns across the organization
• Maintain accurate inventory levels and ensure the asset catalog is up-to-date at all times
• Physically prepare, clean, and refurbish returned assets for redeployment
• Manage and reconcile delivery receipts, packing slips, and purchase documentation in coordination with the hardware procurement team

• Image desktops and laptops according to documented build standards and deployment procedures
• Validate device readiness prior to shipment or deployment, ensuring proper configuration and functionality
• Troubleshoot basic hardware and software issues encountered during the imaging and preparation process

• Prepare and package hardware for shipment, ensuring proper handling and labeling
• Coordinate with remote resources to facilitate receipt and installation of shipped equipment at distributed locations
• Track outbound and inbound shipments and follow up on delivery exceptions or delays

• Serve as a liaison between operations support staff and the service desk to process and fulfill hardware requests
• Communicate proactively with end users and IT teams regarding deployment status and timelines
• Provide a high level of customer service and professionalism in all interactions

• Experience in an IT support, depot, or asset management environment
• Knowledge of Windows operating systems and basic system administration tasks
• Understanding of computer hardware components, peripherals, and software
• Proficiency in Microsoft Office Suite, particularly Excel, PowerPoint, and Word
• Strong organizational skills including scheduling, documentation management, and workflow coordination
• Strong analytical and research skills with the ability to interpret and act on data

• High degree of professionalism with the ability to deliver exceptional customer service
• Self‑motivated, proactive, and solutions‑oriented with a positive attitude
• Comfortable working independently in a complex, fast‑paced, and sometimes unpredictable environment
• Reliable, detail‑oriented, and committed to accuracy in asset tracking and documentation

• Comprehensive experience with IT asset management (ITAM) and PC lifecycle management
• Hands‑on experience with AMDB/CMDB systems and ITSM platforms and processes
• Knowledge of ITIL best practices; ITIL Foundation certification a plus
• Familiarity with Remedy (BMC Helix) and asset management console functionality
• Experience working in enterprise or large‑scale deployment environments.