Key Account Manager FQHC

Be the go-to expert for FQHC pharmacy success!

At Liberty Software, we proudly partner with client pharmacies across the country, helping them support their patients with powerful, user-friendly software. We're excited to grow our team by hiring an Account Manager, FQHC, who will receive inbound phone calls, emails, chats, and escalated tickets from their accounts or escalated calls from “Tier 1” support ensuring open tickets are addressed and updates are communicated back to the pharmacy.

Please note:

• This role is based in our Grapevine, TX office
• Liberty Software does not offer employment sponsorship opportunities for this role (e.g., H-1B, OPT, or other work visa status)
• This is a customer account support role and does not involve sales or cold calling

What You’ll Do:

• Operate as the point of contact for all matters specific to onboarding of FQHC accounts
• Build and maintain strong, long-lasting customer relationships with all members of assigned accounts, such as pharmacy owners, managers, and staff members
• Ensure the timely and successful delivery of solutions to clients’ unique needs such as configuring and customization of Liberty’s software
• Work with all departments to ensure project resolutions with software errors, and hardware troubleshooting or replacements etc.
• Communicate clearly with clients about status of purchases, trouble tickets, and requests
• Assist with high severity requests or issue escalations as needed
• Work with assigned accounts to guide and aid in configuring software and computer settings to customize software to best meet each client’s unique needs
• Provide web-based training for Liberty’s pharmacy software
• Become an expert on Liberty’s software to answer questions and guide clients in best practices for their specific needs
• Assist in other areas when needed

Qualifications:

• 2+ years' experience working with a Federally Qualified Healthcare Center
• Knowledge about the 340b drug pricing program
• Demonstrated ability to communicate, present, train, and effectively assist in decisions at all levels of client organizations
• Proven ability to manage multiple projects at a time while paying strict attention to detail
• Excellent listening and critical thinking skills
• Bachelor’s degree preferred
• Certified pharmacy technician (CPhT) certification a plus
• Professional and friendly demeanor is a must

Benefits Starting Day One:

• 100% employer-paid medical and life insurance for employees, with optional dental and vision coverage at no cost
• Family coverage available with Liberty contributing 50% of the premium
• Fully vested 401(k) with employer match
• Employer contributions to Health Savings Accounts (HSA
  )
• Generous paid time off and paid holidays
• Tuition reimbursement and continuing education support
• Adoption expense reimbursement
• Dependent Care Flexible Spending Account (FSA) for tax savings on childcare
• Confidential counseling resources for mental health, financial planning, and more, via Optum EAP
• Fully stocked breakroom